Valet Ramp Captain

Evolution Parking & Guest Services, LLC; Austin (TX); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Evolution Parking & Guest Services in Austin, TX is seeking a proactive Valet Ramp Captain to oversee valet operations, ensure guest safety, and deliver exceptional service to all guests while supporting the Guest Service Manager.

Lead by example, greet guests, manage staff, monitor traffic flow, uphold appearance and attendance standards, and resolve issues quickly. A relevant qualification and experience in valet or hospitality is required.

Formación

• Strong customer service skills across guests, co-workers and clients.
• Excellent oral and written communication abilities.
• Proficiency with technology and common software tools.
• Meticulous attention to detail and accuracy.
• Ability to collaborate effectively within a team.
• Capable of multitasking in a fast-paced environment.
• Associate's Degree, High School Diploma, or GED required, or equivalent experience.
• Experience with HRIS platforms (ADP) and customer service.

Responsabilidades

• Greet guests in a professional, friendly manner upon arrival and departure.
• Ensure valet attendants deliver the highest level of customer service.
• Lead by example to improve team performance and coach staff.
• Monitor and maintain efficient traffic flow in the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrive and park vehicles carefully in designated areas.
• Follow all appearance and attendance standards and company policies.
• Participate in leadership development programs and other duties as assigned.

Conocimientos

Customer service

Communication skills

Tech proficiency

Attention to detail

Teamwork

Multitasking

Educación

Associate's Degree / High School Diploma / GED

Herramientas

ADP HRIS

Descripción del empleo

The Valet Ramp Captain will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff, and overall support to the Guest Service Manager.

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team's performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site-specific safety and security procedures.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns.
• Ensure all keys are properly stowed in the key box.
• Participate in Crescendo Academy and Crescendo Leadership Developmental Programs.
• Other duties as assigned.
• Associate's Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and able to multitask in a fast-paced, deadline-driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.