Luxury Valet Ramp Captain

EPGS; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

The Valet Ramp Captain at Evolution Parking & Guest Services ensures the safety and efficiency of guest vehicles while delivering exceptional service. Lead valet staff and support the Guest Service Manager to meet client expectations.

This role emphasizes strong customer service, leadership, and hands-on supervision of valet operations, with focus on maintaining smooth traffic, proper uniform appearance, and adherence to policies.

Qualifications

• Valet parking experience and HRIS experience (ADP).
• 2 years in a management position.
• Strong customer service skills.

Responsibilities

• Build positive guest relationships through consistent customer service.
• Greet guests professionally on arrival and departure.
• Ensure high level of customer service from valet attendants.
• Provide strong leadership and lead by example.
• Monitor and optimize traffic flow in the valet staging area.

Skills

Customer service

Leadership

Communication

Organizational skills

Teamwork

Attention to detail

Technology proficiency

Multitasking

Education

Associate's Degree

High School Diploma or GED

Tools

ADP

Job description

Job Summary

The Valet Ramp Captain will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client expectations. This includes responding quickly to customers requests, providing caring interactions with all guests, leadership to other Valet staff and overall support to the Guest Service Manager.

Essential Responsibilities

• Establish positive guest relationships through consistent delivery of customer service to all guests, co workers and clients
• Greet guests in a professional and friendly demeanor upon arrival and departure
• Ensure valet attendants provide the highest level of customer service
• Provide strong leadership and lead by example to enhance the team's performance
• Monitor and maintain efficient traffic flow throughout the valet staging area
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager
• Retrieve and park vehicles in designated areas cautiously
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete approved pressed uniform
• Follow all attendance standards as set forth by Evolution Parking & Guest Services as required by the scheduling which may vary according to the needs of the location
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures
• Adhere to site specific safety and security procedures
• Maintain clean neat work environment, including all surrounding areas of ramp valet desk, wheelchairs parking area, bell carts, bell closet, trash receptacles and ash urns
• Ensure all keys are properly stowed in the key box
• Participate in Crescendo Academy and Crescendo Leadership Developmental Programs
• Other duties as assigned

Minimum Education Required

• Associate's Degree
• High School Diploma or GED required, or relevant working experience
• Understanding of general business practices including accounting, human resources, and customer service

Minimum Experience Required

• Experience in valet parking
• Valid US Drivers License
• 2 years in a management position
• Experience with HRIS platforms such as ADP
• Experience with Customer Service

Skills Required

• Strong customer service and client relationship skills
• Excellent oral and written communication skills
• Strong technology proficiency
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy
• Ability to collaborate effectively and work as part of a team
• Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.