Valet Operations Manager – Luxury Guest Experience

Seminole Hard Rock Hotel & Casino; Indiana; On-site; USD 42,000 - 64,000; Full time

Job summary

Hard Rock Casino Northern Indiana seeks a Manager of Valet to oversee valet operations, shuttle coordination, and coat check, ensuring premier service for guests and team members. The role emphasizes leadership, safety, and adherence to gaming regulations while maintaining a high-energy, guest-focused environment.

The ideal candidate has at least 3 years in hospitality leadership, a high school diploma (hospitality degree preferred), and the ability to work flexible hours, including nights and

Qualifications

• Demonstrated leadership in hospitality or related field.
• Customer-focused service mindset and professionalism.
• Strong communication and time-management skills.

Responsibilities

• Coordinate and supervise the Valet Department.
• Ensure safe, efficient valet operations for guests and team vehicles.
• Coordinate and oversee the property shuttle bus and coat check.
• Coach and motivate the team to deliver luxury guest service.

Skills

Leadership

Customer service

Communication

Time management

Computer skills (Excel, Word, Outlook)

Mobility around property

Education

High School diploma or equivalent

Hospitality Management Degree (preferred)

Tools

Excel

Word

Outlook

Job description

Hard Rock Casino Northern Indiana seeks a Manager of Valet to oversee valet operations, shuttle coordination, and coat check, ensuring premier service for guests and team members. The role emphasizes leadership, safety, and adherence to gaming regulations while maintaining a high-energy, guest-focused environment.

The ideal candidate has at least 3 years in hospitality leadership, a high school diploma (hospitality degree preferred), and the ability to work flexible hours, including nights and