Valet & Guest Services Attendant | PT

Greenleaf Hospitality Group; Kalamazoo (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Valet Attendant who enjoys engaging with guests and providing exceptional service. In this dynamic role, you will be the welcoming face for guests, assisting with luggage, valet parking, and providing insights about the hotel and local attractions. Ideal candidates will have a clean driving record, strong communication skills, and a passion for hospitality. Join a high-energy team dedicated to creating memorable experiences and enjoy a variety of perks including health reimbursements and discounted hotel rates. This is a fantastic opportunity to grow in a supportive environment.

Benefits

Employee Assistance Program

Health and Wellness reimbursement

10% Discount on GHG outlets

Shift meal provided

Discounted hotel rates

Parental Leave Program

401K with match

Medical/Dental/Vision

Qualifications

• Clean DMV driving record required for consideration.
• Ability to lift up to 75 pounds and stand for long periods.

Responsibilities

• Drive company shuttle and maintain vehicle cleanliness.
• Valet park guest vehicles and assist with luggage.
• Greet guests and provide information about hotel amenities.

Skills

Communication Skills

Analytical Skills

Navigation Skills

Manual Dexterity

Job description

Overview

Are you a people person who loves driving and providing top-notch hospitality? Join our team as a Valet Attendant, where you’ll be the first and last friendly face our guests see. In this dynamic role, you’ll greet guests with a warm welcome, assist with luggage, valet park vehicles, and transport guests to and from the airport and local attractions in our hotel shuttle. You'll also provide helpful insights about the hotel and nearby hotspots to enhance their stay. This position is perfect for someone who enjoys staying active, delivering exceptional service, and creating memorable guest experiences. If you have a clean driving record, great communication skills, and a passion for hospitality, we’d love to have you on our team!

Responsibilities

• Drive company shuttle as needed and maintain vehicle cleanliness
• Maintain general knowledge of hotel amenities, local attractions, and events
• Valet park guest vehicles while following safety procedures, applicable laws and ordinances
• Escort guests to their car, room, or outlet
• Deliver packages, amenities, etc. to guest rooms
• Assist guests with luggage
• Push bell cart
• Keep track of shuttle log and plan departure and arrival times accordingly
• Greet guests and open doors as they enter and exit the hotel
• Store guest luggage in an organized fashion
• Staff coat room for events
• Assist guests with removing luggage from their vehicles
• Direct guest to the Front Desk to check in
• Assist guests with knowledge about outlets and amenities in order to cross-sell
• Maintain vehicle cleanliness
• Strong analytical and navigation skills
• Able to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances
• Hold luggage with proper security precautions
• Drive the shuttle to and from the airport
• General area attractions and hotel knowledge
• Maintain an open communication line through all shifts

Qualifications

• Must be able to provide clean DMV driving record for consideration
• Sufficient manual dexterity in hands to be able to load and unload luggage
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 75 pounds
• Able to handle responsibilities that require repetitive motion tasks

What’s in it for You

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% Discount on GHG outlets
• Shift meal provided per day
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide
• Parental Leave Program (Full-Time Option)
• 401K with 100% match up to 3% (Full-Time option)
• Medical/Dental/Vision (Full-Time option)

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
• You will grow your skills and experience in an environment that encourages growth and development