Title: Valet & Guest Services Attendant | PT

Greenleaf Hospitality Group; Kalamazoo (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Valet Attendant to join their hospitality team. In this engaging role, you'll be the welcoming face for guests, providing exceptional service while assisting with luggage, valet parking, and shuttle transportation. If you have a clean driving record and a passion for hospitality, this is the perfect opportunity to create memorable experiences for guests while staying active and engaged. Join a team that values service excellence and enjoy the satisfaction of making every guest's stay special.

Qualifications

• Must provide a clean DMV driving record.
• Able to lift up to 75 pounds and stand for long periods.

Responsibilities

• Drive the company shuttle and maintain vehicle cleanliness.
• Assist guests with luggage and provide hotel information.
• Valet park vehicles while ensuring safety and compliance.

Skills

Communication Skills

Analytical Skills

Navigation Skills

Manual Dexterity

Job description

Overview

Are you a people person who loves driving and providing top-notch hospitality? Join our team as a Valet Attendant, where you’ll be the first and last friendly face our guests see. In this dynamic role, you’ll greet guests with a warm welcome, assist with luggage, valet park vehicles, and transport guests to and from the airport and local attractions in our hotel shuttle. You'll also provide helpful insights about the hotel and nearby hotspots to enhance their stay. This position is perfect for someone who enjoys staying active, delivering exceptional service, and creating memorable guest experiences. If you have a clean driving record, great communication skills, and a passion for hospitality, we’d love to have you on our team!

Responsibilities

• Drive company shuttle as needed and maintain vehicle cleanliness
• Maintain general knowledge of hotel amenities, local attractions, and events
• Valet park guest vehicles while following safety procedures, applicable laws and ordinances
• Escort guests to their car, room, or outlet
• Deliver packages, amenities, etc. to guest rooms
• Assist guests with luggage
• Push bell cart
• Keep track of shuttle log and plan departure and arrival times accordingly
• Greet guests and open doors as they enter and exit the hotel
• Store guest luggage in an organized fashion
• Staff coat room for events
• Assist guests with removing luggage from their vehicles
• Direct guest to the Front Desk to check in
• Assist guests with knowledge about outlets and amenities in order to cross-sell
• Maintain vehicle cleanliness
• Strong analytical and navigation skills
• Able to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances
• Hold luggage with proper security precautions
• Drive the shuttle to and from the airport
• General area attractions and hotel knowledge
• Maintain an open communication line through all shifts

Qualifications

• Must be able to provide clean DMV driving record for consideration
• Sufficient manual dexterity in hands to be able to load and unload luggage
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 75 pounds
• Able to handle responsibilities that require repetitive motion tasks