Valet Guest Service Manager - Nashville, TN

Parking Management Company; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to oversee valet operations in Nashville. This role emphasizes exceptional guest service and operational excellence, ensuring that staff are well-trained and that client relationships are nurtured. You will manage financial oversight, scheduling, and team supervision while fostering a positive work environment. With a focus on growth opportunities and a commitment to quality service, this position offers a chance to make a significant impact in a dynamic setting. Join a company that values its employees and provides comprehensive benefits.

Benefits

Health Insurance

401K

Paid Time Off

Tuition Assistance

Discounts

Training Opportunities

Growth Opportunities

Qualifications

• 3+ years supervisory experience in parking, hospitality, or customer service.
• Valid driver’s license and clean driving record required.

Responsibilities

• Oversee daily operations ensuring excellent service and managing staff.
• Monitor revenue, payroll, and expenses while ensuring client satisfaction.

Skills

Guest Service

Client Management

Problem-Solving

Training

Leadership

Payroll Management

Communication

Education

High School Diploma or GED

Job description

Join to apply for the Valet Guest Service Manager - Nashville, TN role at Parking Management Company

Job Title:

Account Manager

Department:

Valet Parking Operations

Reports to:

City Manager and/or Area Manager

Schedule:

Full Time

Status:

Exempt

Compensation:

Salary Range $45,000 - $65,000 with Bonus Potential (rates vary by market and experience)

Position Summary:

The Account Manager oversees daily operations at an assigned location, ensuring excellent service, managing staff, maintaining client relationships, overseeing financials, and performing valet duties when necessary.

Primary Objective:

Lead valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance, focusing on staff development, operational excellence, and customer satisfaction.

Responsibilities include:

1. Client Relationship Management: Serve as the main contact for properties, meet contractual obligations, foster communication, address concerns, and build trust.
2. Operational Oversight: Manage scheduling, staffing, site visits, equipment, and customer service standards.
3. Financial Tasks: Monitor revenue, payroll, expenses; work with regional management on cost control and record-keeping.
4. Team Supervision: Recruit, train, coach staff, set expectations, and promote a positive work environment.
5. Communication & Reporting: Provide regular updates and coordinate during emergencies.
6. Leadership: Involve staff in decisions, provide feedback, support growth, and promote quality culture.
7. Additional Tasks: Support company objectives, attend meetings, complete training, and work flexible hours including occasional travel.

Qualifications:

• High school diploma or GED, with 3+ years supervisory experience in parking, hospitality, or customer service.
• Valid driver’s license, reliable transportation, clean driving record, pass background check.

Work Environment & Physical Demands:

Indoor/outdoor settings, exposure to weather, noise, extended periods of standing/walking, lifting moderate weights, and good vision abilities are required.

Skills & Abilities:

• Exceptional guest service, client management, problem-solving, training, leadership, payroll management, and communication skills.

Company Info & Application:

PMC is a national parking services provider based in Nashville, TN, offering various parking solutions. For more info and to apply, visit JoinPMC.com and ParkingMgt.com.

Benefits & Legal Info:

• Health, 401K, insurance, bonuses, training, growth opportunities, paid time off, tuition assistance, discounts.
• Employment is at-will, with non-exempt status under FLSA, eligible for overtime.
• Equal opportunity employer, accommodations provided per ADA.