VALET - CAPTAIN

Ace Parking; Atlanta (GA); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation/Sick leave for full-time and part-time employees

Holiday pay for full-time and part-time employees

Discount programs

Descripción de la vacante

A leading parking management company in Atlanta is seeking a Valet Captain to lead a customer service team and provide exceptional guest experiences. The role demands excellent communication and problem-solving skills, with responsibilities including parking and retrieving vehicles, maintaining positive customer interactions, and fostering a collaborative team environment. Ideal candidates will have a high school diploma, interpersonal skills, and the ability to manage high-pressure situations. Join our dedicated team that values accountability and exceptional service.

Formación

• Ability to remain calm and effective in high-pressure situations.
• Physical ability to move quickly and lift heavy items (up to 50 lbs).
• Previous valet or customer service experience is a plus.
• Solid problem solving and decision making under pressure.
• Attention to detail and organizational abilities.

Responsabilidades

• Lead a team of customer service staff while maintaining a positive work environment.
• Greet guests warmly and professionally, establishing a positive first impression.
• Provide outstanding customer service by promptly assisting guests with their parking needs.
• Maintain records of parked vehicles and secure keys.
• Communicate clearly with guests and team members.

Conocimientos

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Attention to detail

Attention to detail

Educación

High school diploma or GED

Descripción del empleo

About Us:

One of the reasons why we are the nation's leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision‑making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

Our valet captains are the heart of our operation, responsible for creating engaging and memorable experiences for our guests. As a valet captain, you'll work in a fast‑paced, team‑oriented environment where you'll have the opportunity to showcase your excellent communication, problem‑solving, and leadership skills.

You will assist the management team in leading and coordinating events in a dynamic and fast‑paced environment and uphold our company core values of accountability, communication, family, exceptional service, and profitability. Other responsibilities include:

Accountability

• Lead a team of customer service staff while maintaining a positive work environment.
• Act as a liaison between the management and customer service teams.
• Promptly and safely park and retrieve vehicles following company policies and procedures.
• Maintain accurate records of parked vehicles and ensure keys are securely stored.
• Adhere to company policies and safety guidelines at all times.

Communication

• Greet guests warmly and professionally, establishing a positive first impression.
• Effectively communicate parking procedures and fees to guests.
• Assist customers with any questions or concerns they may have and handle any issues in a calm and professional manner.
• Coordinate with fellow team members to ensure efficient service delivery.

Family

• Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family.
• Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department.

Exceptional Service

• Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns.
• Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations.
• Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash.
• Provide additional customer service assistance as needed, such as carrying bags or assisting with directions.

Profitability

• Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately.
• Report any maintenance issues or equipment malfunctions promptly to minimize downtime.

About YOU:

To work at our company, you should possess the following experience and attributes:

• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Ability to remain calm and effective in high‑pressure situations.
• Excellent problem‑solving and decision‑making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift heavy items (up to 50 lbs.)
• Previous valet or customer service experience is a plus.

What We Can Offer You for All Your Hard Work:

• Vacation/Sick for full‑time and part‑time employees
• Holiday full‑time and part‑time employees
• Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: [e-mail] describing the accommodation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.