Valet Attendant - Valet

Hard Rock Hotel & Casino Ottawa; Indiana; On-site; USD 24,000 - 32,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Parking Attendant to safely handling guests’ vehicles, ensure proper parking, securing, and key handling. The role requires a friendly, professional demeanor and reliable availability for nights, weekends, and holidays.

You will stage and park vehicles in the garage and retrieve them in a timely manner, while maintaining a courteous guest experience and adherence to safety policies.

Qualifications

• High School diploma or equivalent required; on-the-job training typically 2 months.
• Experience in customer service is preferred.

Responsibilities

• Display positive and professional attitude and presentation at all times when communicating with guest.
• Staging of guest vehicle.
• Parking guest vehicle in the parking garage.
• Retrieval of vehicles in a timely manner.

Skills

Excellent customer service

Education

High School diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The incumbent in this position is responsible for safely handling guests’ and patrons’ vehicles to ensure proper parking, securing, and handling of keys.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Display positive and professional attitude and presentation at all times when communicating with guest.
• Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
• Responsible for the staging of guest vehicle.
• Responsible for parking guest vehicle in the parking garage.
• Responsible for retrieval of vehicles in a timely manner.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High School diploma or equivalent required. The skills and abilities necessary for effective performance within this position are typically acquired through two months of on-the-job training or related experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Good driver’s record within the last 48 months and cannot have more than 3 points on record.
• Must provide a current driving record.
• Must have the ability to drive various types of vehicles.
• Must be tolerant of moderate to severe weather conditions.

KNOWLEDGE OF:

• Excellent customer service skills.

ABILITY TO:

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Remain calm in a hectic, fast-paced atmosphere.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Drive and handle cars of all makes and models, and all types (ie. Automatic, manual, etc.).
• Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
• Must be able to walk/run 90% of shift and stand 10% of shift.
• Must be tolerant of running, stooping, and bending for long periods of time