Valet Attendant - , Little Rock, AR

Concord Hospitality Enterprises; Little Rock (AR); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hospitality company as a Valet Attendant, where you will play a crucial role in ensuring guests have a seamless experience from arrival to departure. This position involves assisting guests with their luggage, managing vehicle parking, and maintaining the cleanliness of the lobby and parking areas. You will be the first point of contact, promoting the hotel’s amenities and providing valuable information about local attractions. If you are passionate about delivering exceptional service and creating memorable experiences for guests, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to assist guests effectively.
• Ability to operate vehicles safely and maintain cleanliness.

Responsibilities

• Assist guests with luggage and parking needs.
• Maintain cleanliness in lobby and luggage areas.
• Provide information about hotel amenities and local attractions.

Skills

Customer Service

Traffic Management

Vehicle Operation

Luggage Handling

Knowledge of Local Attractions

Education

High School Diploma

Job description

Description

• Accommodate guests by opening doors and assisting with luggage or other heavy items.
• Direct traffic in the parking area as needed and assist guests in entering and leaving the parking area.
• Collect and accurately label guests' keys to ensure proper return.
• Park guests' vehicles in designated areas within the parking lot, following traffic laws.
• Operate vehicles safely and responsibly.
• Maintain cleanliness and order in the lobby, front door, bell stand, and luggage room.
• Promote the hotel’s amenities when assisting guests.
• Maintain comprehensive knowledge of hotel facilities, local attractions, and transportation options.
• Read the logbook daily.
• Stay updated on in-house groups and events.
• Issue luggage tags, store bags properly, and cross-reference when issuing.
• Keep vehicle maintenance records accurate and up-to-date.
• Ensure deliveries and luggage are brought to the correct rooms.
• Display readiness to assist (“Posts up”).
• Handle guest luggage and needs promptly during peak periods.
• Assist in maintaining the bell closet and carts.
• Work systematically to prevent luggage loss.
• Operate bell carts carefully to avoid damage or injury.
• Deliver guest valet laundry promptly.
• Provide accurate directions and information about the local and metro areas.
• Report tips daily.
• Maintain a positive attitude and be company-driven.
• Know and follow all emergency procedures thoroughly.
• Complete all checklists and responsibilities by the end of each shift.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality