Valet Attendant

Scottsdale National Golf Club, L.L.C.; Scottsdale (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Retirement plan

Job summary

Scottsdale National Golf Club, L.L.C. in Scottsdale, AZ seeks a Valet Attendant to deliver a high-touch, luxury guest experience. You will open doors, park vehicles, manage keys, and coordinate with multiple departments to ensure seamless service for Members and Invited Guests.

The role requires a clean driving record, ability to drive a golf cart, and professional appearance. Nights, weekends, and holidays may be required; join a team committed to confidentiality, integrity, and excellence.

Qualifications

• 2+ years valet experience within a luxury hospitality setting is required.
• Associate or bachelor’s degree, or equivalent experience preferred.

Responsibilities

• Open vehicle doors and assist with unloading personal items.
• Park vehicles safely in designated valet areas.
• Maintain vehicle keys and tagging per department protocol.
• Report any vehicle damage immediately to Supervisor.
• Assist guests with loading personal items into vehicles upon departure.
• Maintain professional, high-touch service and etiquette at all times.

Skills

Professional presence

Guest needs focus

Excellence in service

Interpersonal skills

Attention to detail

Poise under pressure

Team player

Conflict resolution

Punctuality

Professional appearance

Reading information

Radio communication

Education

2+ years valet experience

Associate or Bachelor degree preferred

Job description

Position Title: Valet Attendant
Department: Locker Room and Valet
Reports To: Member Services Supervisor
Classification: Non-Exempt
Location: Scottsdale, AZ

Job Overview

Scottsdale National Golf Club is known for providing distinct, memorable, and genuine levels of service to our Ownership, Members and Invited Guests and we work hard to provide an elevated hospitality approach day-in-and-day-out. We show up each day ready to support one another by fostering an environment of anticipating needs, creating meaningful connections, and challenging ourselves to be better than we were the day before. Our Valet Attendant role is an important position for our team, and we will look to you to lead by example, set high standards for the department and promote a work environment that doesn’t settle for anything less than producing high quality results.

In this position, you will work closely with the Member Services Supervisor in a highly collaborative manner to build lasting relationships with Members and Invited Guests and maintain our exceptional service quality. You will have a strong sense of accountability within the department, assume ownership of communication priorities across our collective teams, and reinforce our instilled values with each interaction. In addition, it is expected that you will work closely and collaboratively with our Outside Services, Spa & Salon, Food and Beverage, Member Services, Membership/Events, Professional Golf Staff, and Grounds teams to ensure an elevated Member and Invited Guest experience. This “global service” approach is a significant element to our collective success, and this position will play an important role in ensuring, and more importantly, modeling a global service standard, attitude and mind-set in all situations.

Your daily responsibilities will ensure proactive, prompt, and polite service to Members and Invited Guests, and provide a warm, welcoming and engaging interaction upon their arrival. You will be responsible for opening vehicle doors, and assist with unloading personal effects including luggage, golf bags, etc.

We will look to you to expertly, carefully, and confidently park Member and Invited Guest vehicles safely in our designated Valet areas at both of our clubhouses. In addition, you will be responsible for maintaining the vehicle’s keys and carefully tagging and storing in the designated area and according to the department’s protocols. Should damage to a vehicle arise, you will be required to report the situation to your Supervisor immediately. As Members and Invited Guests depart, we will look to you to provide the same warm and engaging interaction and assist with carefully loading personal items into the vehicle. While not actively performing Valet duties, it is expected that this position maintains a respectful posture and approach, consistent with customary etiquette standards found in a highly professional, high-touch, luxury setting. In addition, this position requires a clean driving record, including no moving violations (accident and/or speeding) within the past year. Lastly, this position may require the use of a motorized golf cart, and you will need to abide by all of the required safety policies and procedures we have in place.

Ensuring our Members and Invited Guests are made to feel welcomed while creating a memorable experience during and following their visit is a top priority. We will be looking to you to embrace our already distinctive team environment where accountability for your actions, providing consistency in carrying out your job duties and having an eye for detail is part of your regular workday, and most importantly, how we define success for ourselves, our team and the Club.

The Skills You’ll Bring

Highly professional presence, with a focus on thoughtful communications and approach

Ability to focus attention on Member and Invited Guest’s needs, along with the ability to quickly adapt to changing circumstances

Strong passion and commitment to excellence to carry out daily tasks

Strong Interpersonal and critical thinking skills, while fostering a positive and collaborative environment

Great attention to detail, and familiarity working in a precise, high-touch and highly accountable work environment

Ability to work well under pressure and manage multiple priorities

Demonstrated ability to build strong relationships, work cohesively as part of a team, and adapt/respond to a variety of communication styles

Experience resolving conflict and finding mutually beneficial solutions

Ability to be highly punctual and work scheduled hours based on business needs

Neat and polished appearance as well as ensuring uniform and personal presence is professional and in accordance with dress standards

Ability to read and visually verify information in a variety of formats

Ability to drive a golf cart and communicate over the radio

Display a high level of self-motivation, accountability, and willingness to do what it takes to get the job done

Demonstrate a high level of confidentiality, honesty, and integrity in all situations

Education and Experience

Associate or bachelor’s degree, or equivalent experience preferred

2+ years previous Valet experience within a luxury hospitality setting is required

Other

SNGC is a tipping property

This position provides Valet services at various locations within the Club; it will be required to move/drive vehicles from one location to another as needed

A clean driving record is required; no moving violations are permitted (accident and or/speeding)

This position will be exposed to various working conditions (both inside and outside)

This position also requires the ability to sit, stand, walk, reach, bend, and kneel frequently and for long periods of time

Working hours may include nights, weekends, and holidays

The ability to drive a golf cart and operate a radio is required

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan

Work Location: In person