Valet and Transportation Attendant

The Madison Club; La Quinta (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and Holidays

Employee Meals, Referral Incentives, &

Professional development

Job summary

The Madison Club in La Quinta, California is seeking a Valet & Transportation Attendant to be the first and last contact for our members and guests, delivering exceptional service and a positive first impression.

You will assist with parking, drive transit vans locally and offsite, and coordinate with F&B and other teams to ensure timely, courteous transportation and safety for all guests in a luxury private club setting.

Qualifications

• Six months or more of guest-service experience in a high-volume environment.
• Valid U.S. driver's license or international equivalent.
• Proven ability to drive safely and professionally.
• Driving record meets the club's insurance requirements.

Responsibilities

• Provide exceptional service and communication to members, guests, and team members.
• Park and retrieve vehicles and golf carts efficiently and safely.
• Transport members and VIP guests locally and to offsite locations including airports.
• Maintain cleanliness of shuttles and club vehicles; perform basic vehicle checks.

Skills

Guest service

Driver's license

Safe driving

Driving record clear

Education

High School Diploma

Job description

The Valet & Transportation attendant position is the first and last point of contact for our members and guests, and will be responsible to create positive, lasting impressions for our members and guests. The Valet position will be responsible for assisting with parking, as well as driving transit vans to transport passengers onsite or to offsite locations. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees

Duties & Responsibilities

• Provide exceptional service and communication at all times with members, guests, and team members.
• Meet and greet all arriving/departing members and guests in a timely manner.
• Park and retrieve member, guest and customer vehicles or golf carts in specified areas in an efficient and safe manner.
• Will be responsible to drive, pick up, or drop off members and VIP guests around the local area, which includes the airport.
• Perform drive and park assignments per department policies/procedures.
• Provide member assistance and information, such as giving directions, handling baggage, assisting with wheelchairs loading and unloading, etc.
• Ensure that members and guests belongings are retrieved and delivered to the proper outlet.
• Maintain clean transportation shuttles and company vehicles (basic cleaning services including car wash, wiping interiors, and brief vacuuming to remove sand and dirt, but not full detailing services).
• Check condition of transport vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure everything is in working order.
• Keep Valet location neat and clutter-free
• Partner with F&B staff to keep apprised of reservations for arrivals/departures.
• Log all vehicles, passengers and golf bags that come through valet
• Communicate with multiple locations and departments to ensure timely service
• Transportation locally and out of town (L.A.)
• Keep all club vehicles clean, and stocked with appropriate supplies and maintain adequate fuel levels
• Any addition duties as assigned.

Skills & Qualifications

• Valid U.S. Driver's license or International Equivalent.
• High School diploma, GED or equivalent.
• At least six (6) months of guest-service experience in a high-volume environment at a restaurant, resort, or private club.
• Prior valet attendant in luxury club or private resort setting (preferred).
• Proficient in proper and safe driving of vehicles.
• Driving record that meets the Club's insurance requirements.

Additional Requirements

• Able to sit and/or stand for extended periods of time and use vision, hearing, and hands/arms to drive multi-passenger vehicles.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and a shift greater than eight (8) hours in length due to business demands.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Flexibility and ability to pivot to new projects and desire to work in fast-paced environment.

Benefits

• Competitive Pay
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

"The Company's good faith estimate of the hourly rate it expects to pay for this role is $18-$21 and is based on applicable and specialized experience and location."

About Us

Nestled in California's desert paradise, The Madison Club is La Quinta's most exclusive, private residential community, offering the finest golf and club facilities in an intimate and sophisticated setting. It is a place of effortless grace and charm with an ambiance of quiet sophistication, intimacy, and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California's classic old-line country clubs, offering five-star dining and member events, wellness and fitness amenities, and Discovery's signature Outdoor Pursuits program. At The Madison Club, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://madisonclubca.com/

Discovery Land Company is a U.S.-based real estate developer and operator of private residential communities with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.