Vacation Support

Remotetravelcareers; Pittsburgh (Allegheny County); Remote; USD 32,000 - 46,000; Full time

Job summary

A remote travel support company is seeking a Vacation Support representative to assist clients with vacation bookings from the comfort of home. You'll be responsible for guiding customers through their travel planning, including booking flights and hotels. Strong communication and customer service skills are required, along with an ability to use online booking systems. This position can be full-time or part-time and promises a friendly and patient work environment.

Qualifications

• Strong communication and customer service skills are essential.
• Experience in customer service or hospitality is a plus, but not required.
• Ability to use computers and online booking systems effectively.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Strong communication and customer service skills

Comfortable using computers and online booking systems

Ability to stay organized and pay attention to detail

Friendly, helpful, and patient with customers

Tools

Online booking systems

Job description

Overview

We are seeking a remote Vacation Support representative to help clients with vacation bookings and questions. You’ll provide clear guidance, confirm details, and support clients throughout their planning—all from home.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time