Vacation Specialist Coordinator

Hyatt Hotels Corporation; Lahaina (HI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Uncapped earning potential

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family | S​u

Job summary

Hyatt Vacation Ownership in Lahaina (Hawaii) seeks a proactive Coordinator Marketing Linkage to engage hotel guests, schedule sales presentations, and deliver outstanding customer service that supports revenue goals.

You will help guests understand product options, ensure eligibility for offers, and use persuasive techniques while maintaining guest loyalty. This role requires a flexible schedule including weekends and holidays and a team‑oriented attitude.

Qualifications

• Experience in sales or customer service.
• Strong communication and interpersonal skills.
• Ability to work flexible weekends and holidays.

Responsibilities

• Engage hotel guests at desk locations with elevated customer service.
• Schedule sales presentations and manage guest expectations.
• Contribute to achieving sales and volume production goals.
• Ensure attendees meet eligibility and learn about products and services.
• Apply persuasive techniques to maximize revenue while maintaining loyalty.

Skills

Sales experience

Customer service

Interpersonal skills

Communication

Job description

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Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketing Linkage, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled:

Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

As a Coordinator Marketing Linkage, a typical day will include:

Engaging with hotel guests at desk locations and providing elevated customer service.

Scheduling sales presentations and managing customer expectations.

Provides the highest level of service to exceed budgeted sales presentations and volume production goals.

Ensures that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about products and services.

Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience and Company Standards:

Welcome and greet guests; anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Coordinator Marketing Linkage:

Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.

Available to work a flexible schedule to include weekends and holidays.

Concierge and/or sales experience preferred.

Position may require background and drug screening, in accordance with state and local requirements.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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