Vacation Specialist

Schweitzer; Spokane (WA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free resort pass

Employee housing

Childcare discount

Paid sick leave

401(k) match

Pro deals and discounts

Medical benefits and paid leave

Job summary

Schweitzer in Spokane, WA is seeking Vacation Specialists to assist guests with booking and adjusting Schweitzer vacations, lift tickets, lessons, lodging, and other resort activities.

The role requires strong knowledge of skiing and snowboarding, excellent customer service, and sales skills. You will work on-site, engage with guests, and contribute to a high-quality guest experience at Schweitzer Resort.

Qualifications

• Minimum education required - High School Diploma or equivalent
• 2 years of customer service experience required
• Strong knowledge of skiing and snowboarding a plus

Responsibilities

• Answer phones promptly with a warm greeting to serve guests
• Assist guests in pre-purchasing Schweitzer products (tickets, lessons, rentals, lodging)
• Create customized vacation packages meeting revenue and service goals
• Handle high-stress guest issues and VIP guests with professionalism
• Proficient using computer applications and multiple platforms

Skills

Customer service

Sales experience

Phone etiquette

Microsoft Office

Education

High School Diploma or equivalent

Tools

Siriusware

SMS

NICE

Inntopia

RTP

Job description

SeasonalWelcome to Schweitzer-where passionate mountain recreation pros work hard and play harder. Known for our friendly, inclusive culture, we’re growing thoughtfully to enhance mountain access and village life. Join the Schweitzer difference and help shape our future.Perks include:• Free Alterra Mountain Resort pass• Employee housing• Discounted onsite childcare• Accrued paid sick leave• 401(k) match• Great discounts and access to pro deals• Depending on employment status you could qualify for full medical benefits, vacation time, and paid parental leave.Employment Status: Seasonal, Full or Part time.Wage Range: $ 17.00 to -$20.00 hourMinimum Age: 18Background Check Required: NoDriver Verification Required: NoPosition Summary:Vacation Specialists assist guests in booking or adjusting all aspects of their Schweitzer vacation as well as answering general resort questions. A strong knowledge of skiing and snowboarding as well as Schweitzer resort products is required.This position is on site and is not available for remote work.This posting is for a talent pool. Applicants may be considered for current or upcoming positions as they become available.Essential Functions and Major Responsibilities:Answer phones promptly with a warm and welcoming greeting, seeking to best serve the guests.Assist guests in pre-purchasing Schweitzer products including, but not limited to, lift tickets, lessons, rentals, season passes, lodging, and other resort activities.Field inquiries via phone, chat, and email.Create customized and comprehensive vacation packages for guests while meeting department-wide metrics for revenue, excellent service standards, and goals.Highly knowledgeable in a wide variety of Schweitzer products and services.Work is completed in a high-call environment with complex changes being made on a day-to-day basis.Handle high-stress guest issues and VIP guests with grace and professionalism.Proficient using a variety of computer applications.Secondary Responsibilities:Delivers outbound sales campaigns and courtesy notices as needed.Other duties as assignedSpecific Job Skills:License/Certifications - NoneTechnicalHigh proficiency in Microsoft Office (Excel, Teams, and Outlook).Able to manage multiple software platforms and webpages at one time.Knowledge of Siriusware, SMS, NICE, Inntopia, and/or RTP preferred.Physical CapabilitiesWill sit for up to 8 hours a dayWill wear a headset for up to 8 hours a day.Additional -Excellent communication skills (both spoken and written) required.Excellent organizational and time management skills with a high degree of detail.Strong customer service skills and sales experience.Education/Related Experience:Minimum education required - High School Diploma or equivalent requiredMinimum time in a related position - 2 years of customer service experience required.