Guest Services Representative RETURNING STAFF ONLY - Winter 26-27

Alterra Mountain Company; Sandpoint (ID); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Resort pass

Employee housing

Childcare discounts

Paid sick leave

401(k) match

Pro deals

Medical benefits

Job summary

Alterra Mountain Company’s Schweitzer resort in Idaho seeks Seasonal Sales Associate to perform ticket and season pass sales, handle POS, and assist guests. The role requires weekend/holiday work and strong guest service skills.

You’ll interact with guests face-to-face and by phone, processing transactions accurately. Must be prepared for full shifts standing up to 8 hours, and be knowledgeable about Schweitzer offerings, including village activities and events.

Qualifications

• English reading, writing and verbal communication required.
• Basic math skills are required.

Responsibilities

• Process sales and order fulfillment at the POS, applying discounts and coupons.
• Sell daily lift tickets and season passes, including parking and lockers.
• Answer calls on the Guest Service line and return messages.
• Balance cash/credit transactions within the till.
• Maintain a friendly, empathetic demeanor with guests.
• Know Schweitzer products and village activities.

Skills

Cash handling

POS system

10-key typing

Guest service

Public relations

Education

English language skills

Tools

POS software

Cash register

Job description

Seasonal

Welcome to Schweitzer-where passionate mountain recreation pros work hard and play harder. Known for our friendly, inclusive culture, we’re growing thoughtfully to enhance mountain access and village life. Join the Schweitzer difference and help shape our future.

Perks include:

• Free Alterra Mountain Resort pass
• Employee housing
• Discounted onsite childcare
• Accrued paid sick leave
• 401(k) match
• Great discounts and access to pro deals
• Depending on employment status you could qualify for full medical benefits, vacation time, and paid parental leave.

Employment Status: Full Time or Part Time Seasonal

Wage Range: $14.00 to $16.00

Minimum Age: 16

Background Check Required: No

Driver Verification Required: No

Position Summary

Perform sales transactions and order fulfillment for ticket and/or season pass products using a computer. Interact with many guests both face to face and through phone conversations.

Requires working weekends and holidays.

Essential Functions and Major Responsibilities

• Process sales and order fulfillment through our Point of Sale computer system, including processing discounts, coupons and other product specials.
• Sell daily lift ticket products as well as season long products, including parking, lockers and season passes.
• Answer phone and return calls on our Guest Service phone line.
• Balance cash and card transactions within the daily till and point of sale.
• Handle both positive and negative guest interactions with grace and composure. Maintaining a helpful and empathetic demeanor.
• Strong knowledge of Schweitzer and all product offerings including village activities and special events.

Specific Job Skills

• License/Certifications - None
• Technical - Computer skills required with previous point of sale system experience, cash handling, 10-key typing
• Physical Capabilities - Should be able to stand/walk for full 8 hour shift
• Additional - Strong public relations and guest service background and ability to multi-task in a fast paced environment.

Education/Related Experience

Minimum education required - English reading, writing and verbal communication plus basic math required.

Minimum time in related position - Previous guest service experience preferred.