Vacation Account Manager

Sunkissedgetaways; Henderson (NV); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Training and onboarding

Guidance and support

Access to company tools

Job summary

Sunkissedgetaways is seeking a motivated Vacation Account Manager to support clients through the reservation process, communicating via phone, email, and online platforms.

You will research destinations, coordinate reservations, maintain accurate records in CRM, monitor payments, and provide ongoing service with a proactive approach.

This role offers remote work, training, and opportunities to grow in customer service and account management.

Qualifications

• Strong written and verbal communication skills.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and available options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and assist with resolving concerns.
• Follow up with prospective and existing clients.
• Maintain organized records within CRM and other company systems.
• Identify additional services that may be relevant to client needs.
• Complete administrative and customer-service tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Skills

Communication

Customer service

Organization

Attention to detail

Research skills

Time management

Independent work

Digital literacy

CRM knowledge

Tools

CRM software

Job description

We are looking for a motivated and organized Vacation Account Manager to provide personalized support to clients throughout the reservation process.

The ideal candidate enjoys working with people, communicating professionally, staying organized, and finding solutions based on individual client needs. This position involves managing client accounts, coordinating reservations, maintaining accurate records, and providing ongoing customer support.

Responsibilities

Communicate with clients by phone, email, and virtual platforms

Understand client preferences, requirements, and budgets

Research destinations, accommodations, activities, and available options

Present suitable vacation and reservation options to clients

Assist with reservations and related requests

Maintain accurate client and reservation records

Monitor payments, deadlines, confirmations, and follow-up requirements

Communicate with suppliers and service providers when necessary

Respond to client questions and assist with resolving concerns

Follow up with prospective and existing clients

Maintain organized records within CRM and other company systems

Identify additional services that may be relevant to client needs

Complete administrative and customer-service tasks accurately and on time

Maintain professional communication throughout the client relationship

Qualifications

Strong written and verbal communication skills

Excellent customer service and relationship-building abilities

Strong organizational and time-management skills

Attention to detail and accurate record keeping

Ability to research information and compare available options

Comfortable communicating with clients professionally

Basic computer and digital skills

Ability to learn new software and online platforms

Ability to manage multiple accounts and deadlines

Self-motivated and able to work independently

Reliable, professional, and responsive

Preferred Experience

Experience in any of the following areas is helpful:

• Customer Service
• Sales
• Hospitality
• Reservations
• Administrative Support
• Client Relations
• Account Management

What We Offer

• Remote work environment
• Training and onboarding
• Ongoing guidance and support
• Access to company tools and resources
• Opportunities to develop customer service, sales, and account-management skills
• Flexible scheduling options where applicable