UX Writer

Mediabarn; Vienna (VA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zohorecruit is seeking an experienced UX/Technical Writer to shape product experiences by creating clear, helpful content. You will set the vision for messaging and drive cohesive narratives across platforms, collaborating with designers, researchers and product managers.

You will independently manage moderately complex projects, deliver on deadlines, and advocate for content best practices within the UX team.

Qualifications

• Bachelor’s degree in English, Communications, Journalism or equivalent.
• Experience in technical writing, UX writing, copywriting or content strategy.
• Strong project management and cross-group collaboration skills.
• Ability to articulate design concepts to diverse audiences.
• Knowledge of web/mobile content best practices and user-centered design.

Responsibilities

• Drive a vision for instructional and help-based content across all products.
• Write clear UI copy, microcopy, instructional text and error messaging.
• Develop messaging across products and ensure cohesive narratives.
• Collaborate with designers, analysts, researchers and PMs to shape UX.
• Influence writing strategy and improve workflows and processes.
• Manage multiple projects with tight deadlines across product areas.

Skills

UX writing

Technical writing

Copywriting

Content strategy

Project management

Stakeholder collaboration

Education

Bachelor’s degree in English, Communications, Journalism

Master’s degree (desired)

Job description

Basic Purpose to shape product experiences by creating useful, meaningful technical text and documents that help users complete the task at hand. Set the vision for content and drive cohesive product narratives across multiple platforms and touch points. Manage user experience writing workflow, maintaining deadlines and ensuring timely deliverables to the design team. Work independently with limited guidance and direction on moderately complex projects. Participate in the creation and evolution of user experience messaging strategy. Recommend messaging solutions that support the user experience and meet brand tone and voice guidelines.

Responsibilities

• Drive a vision for instructional, educational and help based content across all products
• Write clear, concise user interface copy for products, including microcopy, instructional text and error messaging
• Develop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives across all digital touch points
• Utilize storytelling and narrative skills to improve user experience in alignment with the brand's tone and voice
• Collaborate with designers, analysts, researchers and product managers to define and drive user-centered experiences
• Influence writing strategy and anticipates internal/external business challenges
• Originate new concepts, strategies or innovative approaches to user experience messaging that have significant impact
• Coordinate the writing processes to improve project efficiency
• Ensure all user interface language follows brand's conventions for punctuation, capitalization and grammar
• Identify opportunities to define and establish conventions for digital messaging
• Create and apply user experience models, such as journey maps or personas
• Research and analyze moderately complex messaging problems, identify opportunities to solve problems utilizing text
• Remain knowledgeable and serve as advocate for content best practices within UX Design team
• Manage multiple projects under tight deadlines across a broad variety of product categories and audiences
• Proactively identify language concerns and successfully addresses those issues to ensure projects stay on track to meet project milestones, project time/scope/quality/funding expectations, and business objectives
• Assist teams through the Development Lifecycle for multiple projects within various phases; ensuring that the deliverables meet language expectations
• Identify opportunities to improve workflows and efficiency for developing language within products that meet business and member needs
• Work on multiple projects prioritizing them according to project needs, level of effort of tasks and project timelines
• Perform active check-ins with UX and visual designers to ensure all materials are vetted through the technical writing team
• Participate in development, testing and implementation of UX design projects
• Analyze and document project requirements
• Maintain and monitor solution effectiveness
• Remain abreast of emerging technologies and industry best practices and trends
• Perform other related duties as assigned

Requirements

Qualifications

• Bachelor’s degree in English, Communications, Journalism or the equivalent combination of education, training, and experience
• Working experience outside the classroom in technical writing, UX writing, fact-checking, copywriting or content/creative strategy
• Advanced cross-group collaboration and persuasion skills
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Ability to lead, guide and mentor others
• Ability to articulate design concepts to a broad audience, including non-designers
• Advanced communication skills both verbal and visual
• Advanced detail and organizational skills
• Ability to apply analytical, creative, visual, and critical thinking
• Advanced knowledge of effective writing and editing
• Experience of user centered design processes and best practices
• Working knowledge of web, mobile and application design
• Working knowledge of best practices for web and mobile-based content, tools, and forms
• Desired - Master’s degree in English, Communications, Journalism, or the equivalent combination of education, training, and experience
• Desired - Knowledge of financial services industry and products
• Desired - Human Factors Institute Certified Analyst

* Local candidates able to work hybrid only. * No 3rd party recruiters please.

* Our client will only accept the following: US Citizens, Green Card Holders, TN Visa, Green Card EAD's. Candidates cannot be on a sponsored work Visa.

Fulltime Hourly Employees are eligible for: