UX/UI Specialist - Salesforce (Contract)

Thunder; United States; On-site; USD 83,000 - 152,000; Part time

Job summary

Thunder is seeking a high-caliber UX/UI Specialist on a contract basis to lead design integrity across the Salesforce ecosystem. You will architect functional logic for Communities and Ideas and shape the visual identity, branding, themes, and CMS for both Customer and Partner Communities.

Responsibilities include driving accessible, user-centric experiences, designing UI components in Salesforce/AWS, and mentoring teams throughout the project lifecycle while aligning with SLDS and modern design

Qualifications

• 5–7+ years of experience managing UX/UI cycles.
• Significant experience with Salesforce suite products (Experience Cloud, Service Cloud, Data 360, Marketing Cloud, Agentforce).
• Strong strategic thinking aligning design with business objectives.
• Deep familiarity with accessibility standards and design system requirements.
• Proven leadership for large, complex projects.
• Excellent communication and stakeholder management.

Responsibilities

• Experience Design: Lead the design and implementation of intuitive, accessible user experiences that meet high-quality industry standards.
• Interface Architecture: Manage and oversee end-to-end design of UI components within Salesforce and AWS environments to ensure user-centric solutions.
• Accessibility Leadership: Drive accessibility testing and validation processes, coordinating with internal teams and stakeholders to ensure usability for all users.
• Design Engineering: Implement advanced prototyping and wireframing tools to visualize complex data flows across Service Cloud, Experience Cloud, Data 360 and Agentforce.
• Mentorship: Provide UX/UI guidance and best practices to development and consulting teams throughout the project lifecycle.
• Product Alignment: Maintain and apply expert knowledge of the Salesforce Lightning Design System (SLDS) and modern design standards.

Skills

UX/UI experience

Strategic thinking

Leadership

Communication

Stakeholder management

Accessibility awareness

Education

Bachelor’s Degree

Salesforce UX Designer certification

Tools

Salesforce

Experience Cloud

Service Cloud

Data 360

Marketing Cloud

Agentforce

Job description

Employment Type: Contract

We are seeking a high-caliber UX/UI Specialist for a contract engagement within our commercial practice. You will serve as the technical design authority for a key project, steering user experience integrity across the Salesforce ecosystem. This role requires a proactive problem-solver who can architect both the functional logic (how Communities and Ideas work) and the visual identity (branding, themes, and CMS) for both Customer and Partner Communities.

Responsibilities

• Experience Design: Lead the design and implementation of intuitive, accessible user experiences that meet high-quality industry standards.
• Interface Architecture: Manage and oversee the end-to-end design of UI components within Salesforce and AWS environments to ensure all solutions remain user-centric.
• Accessibility Leadership: Drive accessibility testing and validation processes, coordinating with internal teams and stakeholders to ensure usability for all users.
• Design Engineering: Implement advanced prototyping and wireframing tools to visualize complex data flows across Service Cloud, Experience Cloud, Data 360 and Agentforce.
• Mentorship: Provide UX/UI guidance and best practices to development and consulting teams throughout the project lifecycle.
• Product Alignment: Maintain and apply expert knowledge of the Salesforce Lightning Design System (SLDS) and modern design standards.

Qualifications

• 5–7+ years of experience managing UX/UI cycles, specifically within the Salesforce suite.
• Significant experience with the Salesforce suite of products, especially Service Cloud, Experience Cloud, Data 360, Marketing Cloud, and/or Agentforce.
• Strong strategic thinking with the ability to align creative solutions with private-sector business objectives and stakeholder needs.
• Deep familiarity with accessibility standards and modern design system requirements.
• Proven leadership skills and experience in managing design for large, complex projects.
• Excellent communication, presentation, and stakeholder management skills.
• Certifications (Preferred): Salesforce UX Designer certification, or equivalent (e.g., Nielsen Norman Group, HFI).
• Bachelor’s Degree highly preferred

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.