UX Strategy Manager

Komatsu

Milwaukee (WI)

On-site

USD 120,000 - 160,000

Full time

14 days+

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Benefits offered by this job

401k and/or employee savings programs

Vacation and designated holidays

Employee assistance programs

Disability benefits

Life insurance

Employee learning and development

Job summary

Komatsu is seeking a senior UX leader to own the design and experience of our digital products, including global websites, eCommerce, and training platforms. You will lead a multidisciplinary team of researchers and designers, partnering with executives to define a unified UX/UI strategy and maintain a federated design system that strengthens brand consistency across all apps.

You will drive UX discovery, champion best practices, and proactively manage the team backlog and roadmap to deliver

Qualifications

7+ years leading UX/UI teams.
Experience delivering large-scale digital redesigns.
Experience with usability testing practices and methodologies.
Experience with design systems and unification across products.

Responsibilities

Own the design and experience of websites and digital products.
Lead, coach, and inspire a multidisciplinary UX team.
Define and develop the big-picture UX/UI strategy with product management.
Proactively own the UX team backlog and roadmap.
Host workshops with product and technical teams to drive innovation.
Own a federated design system ensuring brand consistency.

Skills

UX Leadership

UX Strategy & Vision

Team Mentoring

User Research Methods

Information Architecture

Education

Bachelor's Degree in Graphic Design, Web Design, UI Design or related field

Tools

Figma

Miro

HTML/CSS

Job description

Join Komatsu and Be Part of Something Big!

Job Overview

Komatsu is embarking on an enterprise-wide initiative to transform our digital experience. This role will

lead a team of UX/UI researchers and designers responsible for re-designing Komatsu's digital

part sales (eCommerce), technology subscriptions and online training.

You will own the overall UX vision and serve as the primary liaison for organizing and prioritizing the UX

team's backlog. Establishing cohesive branding and design elements across apps is paramount to a

seamless experience. Developing a foundational knowledge of business objectives will be key to

developing a UX strategy designed to improve the customer experience across apps and increasing

You will be responsible for proactively leading stakeholders through UX discovery and delivery

processes, managing expectations and championing UX best practices based on research and testing.

This role requires proactive leadership, collaboration and consensus building skills to drive alignment

among a diverse range of stakeholders. Self-starting, educating peers and demonstrating the value UX

practices can bring to key initiatives will be critical to successfully delivering digital products which solve

customer needs.

Leadership

Ownership: Own the design and experience of websites and digital products within scope of the Digital Office. This includes our global website and eventually all customer and distributor digital applications including electronic purchasing for all products and parts as well as the Finance site.
Leadership: Lead, coach, and inspire a multidisciplinary team of UX/UI designers and researchers.
Strategy: Partner with executive leadership, strategy and product management to define and develop the big-picture UX/UI strategy to accomplish the mission of unifying the customer experience
Roadmap: proactively own the UX team backlog and identify the initiatives for the UX team to lead, support and partner with key stakeholders
Planning: proactively create well-defined engagement / UX discovery plans to help facilitate the initiation of new initiatives
Workshops: host and conduct workshops with product and technical team to lead teams to drive product innovation from a customer, research and user experience centric approach
Design System: Own a federated design system that drives flexibility and consistency across digital products. Drives the evolution and maturity of our design system to ensure brand consistency and unification of digital products
Research: Establish and maintain best practices for user research and testing to inform product owners about trends, usability, and product sentiment.
Evangelize: Advocate for UX practices to be tightly embedded and integrated within digital and product strategy
Process excellence: Document UX processes throughout research, discovery, planning, prototyping and testing
Process improvement: Identify opportunities to streamline existing processes and digital products by driving the adoption of UX standards and best practices

Delivery

Continue to lead and improve the overall customer and distributor on-line experience with Komatsu.
Merge several customer facing digital applications into a single website with a common set of technology
Lead and conduct internal and external interviews to identify and validate functionality enhancements
Partner with vendors, marketing and IT teams to develop and progress the organization's digital strategy and roadmap
Support the execution of omni-channel marketing campaigns with landing page and e-mail design

Qualifications/Requirements

Bachelor's Degree in Graphic Design, Web Design, User Interface Design or a related field
Minimum of 7 years leading UX/UI teams
Minimum of 7 years designing mobile friendly, responsive B2B and B2C eCommerce websites.
Strong portfolio of prior work demonstrating delivery of complex, large-scale digital re-designs
Modern web development practicesincludingimplementing UX best practices, responsive design and mobile first layouts
Demonstrated graphic design skills to turn wireframes into high-fidelity visual designs.
Experience with usability testing practices and methodologies.
Experience with web front-end development, HTML/CSS Desired Characteristics:
Experience leading, organizing, overseeing and releasing third-party design activities
Experience implementing on-site personalization based on a user's profile settings
Experience implementing A/B testing
Experience working with Figma and Miro
Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results.
Experience presenting to Senior executives
Leading through influence

Company Benefits

401k and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.