UX Strategy Manager

Komatsu; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401k / savings plan

Paid time off

Employee development programs

Job summary

Komatsu is seeking a UX Strategy Manager to lead a team of researchers and designers across digital experiences, including websites, fleet management, and ecommerce. You will own the UX vision, organize and prioritize the team's backlog, and ensure cohesive branding across apps to improve customer experience and online sales.

You will drive UX discovery with stakeholders, define plans, and champion UX best practices based on research and testing, partnering with product and IT to advance the

Qualifications

• Bachelor's Degree in Graphic Design, Web Design, User Interface Design or related field.
• Minimum of 7 years leading UX/UI teams.
• Minimum of 7 years designing mobile-friendly, responsive B2B and B2C eCommerce websites.
• Strong portfolio showing large-scale digital redesigns.
• Experience with usability testing practices and methodologies.
• Experience with web front-end development, HTML/CSS.

Responsibilities

• Own the design and experience of websites and digital products within scope of the Digital Office, including global website and other digital applications.
• Lead, coach, and inspire a multidisciplinary team of UX/UI designers and researchers.
• Define and develop big-picture UX/UI strategy with executive leadership, product management.
• Own the UX team backlog and identify initiatives to lead and partner on.
• Develop engagement and UX discovery plans for new initiatives.
• Host workshops with product and technical teams to drive customer-centric innovation.
• Own a federated design system ensuring brand consistency across products.
• Establish and maintain best practices for user research and testing.
• Advocate for UX practices within digital and product strategy.

Skills

UX Leadership

UX Strategy

Stakeholder management

Research planning

Workshops facilitation

Design system

Figma

Miro

Leadership

communication

Education

Bachelor's Degree in Graphic Design

Tools

Figma

Miro

HTML/CSS

Job description

Job Description

UX Strategy Manager

Posting Start Date: 7/29/26

Job Location (Short): Chicago, Illinois, USA, 60631 | Milwaukee, Wisconsin, USA, 53204-2941

Requisition ID: 35028

Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

Komatsu is embarking on an enterprise-wide initiative to transform our digital experience. This role will

lead a team of UX/UI researchers and designers responsible for re-designing Komatsu's digital

products spanning website experiences, fleet management, my Komatsu member experience, online

part sales (eCommerce), technology subscriptions and online training.

You will own the overall UX vision and serve as the primary liaison for organizing and prioritizing the UX

team's backlog. Establishing cohesive branding and design elements across apps is paramount to a

seamless experience. Developing a foundational knowledge of business objectives will be key to

developing a UX strategy designed to improve the customer experience across apps and increasing

online sales.

You will be responsible for proactively leading stakeholders through UX discovery and delivery

processes, managing expectations and championing UX best practices based on research and testing.

This role requires proactive leadership, collaboration and consensus building skills to drive alignment

among a diverse range of stakeholders. Self-starting, educating peers and demonstrating the value UX

practices can bring to key initiatives will be critical to successfully delivering digital products which solve

customer needs.

Key Job Responsibilities

Leadership

• Ownership: Own the design and experience of websites and digital products within scope of the Digital Office. This includes our global website and eventually all customer and distributor digital applications including electronic purchasing for all products and parts as well as the Finance site.
• Leadership: Lead, coach, and inspire a multidisciplinary team of UX/UI designers and researchers.
• Strategy: Partner with executive leadership, strategy and product management to define and develop the big-picture UX/UI strategy to accomplish the mission of unifying the customer experience
• Roadmap: proactively own the UX team backlog and identify the initiatives for the UX team to lead, support and partner with key stakeholders
• Planning: proactively create well-defined engagement / UX discovery plans to help facilitate the initiation of new initiatives
• Workshops: host and conduct workshops with product and technical team to lead teams to drive product innovation from a customer, research and user experience centric approach
• Design System: Own a federated design system that drives flexibility and consistency across digital products. Drives the evolution and maturity of our design system to ensure brand consistency and unification of digital products
• Research: Establish and maintain best practices for user research and testing to inform product owners about trends, usability, and product sentiment.
• Evangelize: Advocate for UX practices to be tightly embedded and integrated within digital and product strategy
• Process excellence: Document UX processes throughout research, discovery, planning, prototyping and testing
• Process improvement: Identify opportunities to streamline existing processes and digital products by driving the adoption of UX standards and best practices

Delivery

• Continue to lead and improve the overall customer and distributor on-line experience with Komatsu.
• Merge several customer facing digital applications into a single website with a common set of technology
• Lead and conduct internal and external interviews to identify and validate functionality enhancements
• Partner with vendors, marketing and IT teams to develop and progress the organization's digital strategy and roadmap
• Support the execution of omni-channel marketing campaigns with landing page and e-mail design

Qualifications/Requirements

• Bachelor's Degree in Graphic Design, Web Design, User Interface Design or a related field
• Minimum of 7 years leading UX/UI teams
• Minimum of 7 years designing mobile friendly,responsive B2B and B2C eCommerce websites.
• Strong portfolio of prior work demonstrating delivery of complex, large-scale digital re-designs
• Modern web development practicesincludingimplementing UX best practices, responsive design and mobile first layouts
• Demonstrated graphic design skills to turn wireframes into high-fidelity visual designs.
• Experience with usability testing practices and methodologies.
• Experience with web front-end development, HTML/CSS Desired Characteristics:
• Experience leading, organizing, overseeing and releasing third-party design activities
• Experience implementing on-site personalization based on a user's profile settings
• Experience implementing A/B testing
• Experience working with Figma and Miro
• Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results.
• Experience presenting to Senior executives
• Leading through influence

Company Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affinity Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.