UX Specialist

Leidos; Baltimore (MD); On-site; USD 110,000 - 150,000; Full time

Job summary

Leidos is seeking a User Experience Specialist to support SSA digital modernization efforts in Woodlawn, Maryland. Join a team focused on usability, accessibility, and user-centered design across large-scale government contracts.

You will conduct user research, create wireframes and prototypes, collaborate with cross-functional teams, and ensure designs meet 508 accessibility standards while delivering meaningful, user-friendly interfaces.

Qualifications

• Bachelor's degree and 8 years of relevant work experience, or Master's degree and 6 years of relevant work experience as a User Experience Specialist.
• Must have prior SSA experience
• Certifications: UX Master Certification (NNG), UX Design Immersive (General Assembly)
• Must provide a digital portfolio of design work for review
• Must be able to obtain a Public Trust

Responsibilities

• Derive business processes, analyze user needs, assist in requirements definition, design browser-based interfaces, and design and conduct usability testing
• Elicit business goals and user needs from stakeholders
• Facilitate customer discovery sessions
• Create Conceptual Models, Journey Maps, Personas and Scenarios of Use
• Create and refine screen prototypes
• Document user requirements, screen designs, and design recommendations

Skills

UX design

UI design

User research

Requirements gathering

Data analysis

Design thinking

Collaboration

Responsive design

Accessibility 508

SSA experience

Communication

Education

Bachelor's degree + 8 years

Master's degree + 6 years

UX Master Certification (NNG)

UX Design Immersive (General Assembly)

Tools

Axure RP

Figma

HTML/CSS

Jira

Confluence

Pega

ServiceNow

Job description

We serve the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. Be part of the mission solution and help lead SSA's Digital Modernization Strategy. We are a team of forward-looking professionals in need of a strong candidate with these key required skills: User Experience (UX), User Interface (UI) design, user research, requirements gathering, data analysis, design thinking, collaboration, responsive design, accessibility/508 knowledge. Do you have most of these key required skills, education, or experience? Do you want to learn more about our telework posture? Are you an US citizen, US resident, and think you might fit? Join us in supporting our SSA contracts in Woodlawn, Maryland.

Day to Day Responsibilities:

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like a mission you want to be a part of, keep reading! Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most.

If your passion is enabling life changing service to those around, you this is the place for you. Find your passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family. Find your 'Why' with us!

Derive business processes, analyze user needs, assist in requirements definition, design browser-based interfaces, and design and conduct usability testing

• Elicit business goals and user needs from stakeholders
• Facilitate customer discovery sessions
• Create Conceptual Models, Journey Maps, Personas and Scenarios of Use
• Create and refine screen prototypes
• Document user requirements, screen designs, and design recommendations

Required Skills:

These skills will help you succeed in this position:

• Demonstrate strong oral and written communication skills, with the ability to communicate technical topics as well as interface with the customer on a daily basis
• Must have prior SSA experience
• Minimum of 8 years of direct Interaction/Interface design experience in User-Centered Methods and User Analysis
• Minimum of 8 years of experience documenting user requirements, screen designs, and design recommendations
• Minimum of 8 year of experience designing and conducting formative usability tests in both formal and informal settings
• Minimum of 8 year of experience preparing and presenting findings and recommendations in small and large group settings

Desired Skills:

Showcase your knowledge of modern development through the following experience or skills:

• Experience using Axure RP and/or Figma prototyping software to build wireframes or interactive prototypes
• Demonstrated understanding of responsive design methodologies, especially as it applies to the creation of web applications
• Prior experience supporting government agencies at the local, state, or federal level
• Experience working as an embedded member of a cross-functional Agile/Scrum team, participating in sprint planning, backlog refinement, daily stand-ups, and retrospectives
• Experience writing user stories and acceptance criteria that translate design and research findings into actionable development work
• Experience collaborating directly with front-end developers during implementation, including design handoff, design QA, and reviewing builds for fidelity to the approved designs
• Familiarity with design systems and component libraries (such as U.S. Web Design System), and a working understanding of how designs are built with HTML, CSS, and common front-end frameworks
• Experience using Agile tools such as Jira, Agility, and Confluence to track design work, manage tickets, and document decisions within the software development lifecycle (SDLC)
• Experience building and maintaining design systems including reusable web components using an established web standards (like WC3)
• Experience with Pega and/or ServiceNow platforms
• Understanding of Section 508 and its requirements regarding design

Education & Qualifications

• Bachelor's degree and 8 Years of relevant work experience OR Master's degree and 6 Years of relevant work experience as a User Experience Specialist or a minimum of 12 years related experience in lieu of a degree.
• Must have prior SSA experience
• Other Certifications: UX Master Certification (NNG), UX Design Immersive (General Assembly)
• Must provide a digital portfolio of design work for review"
• Must be able to obtain a Public Trust