UX Researcher / Usability Engineer Software & Hardware (m/f/d)

Agilent Technologies, Inc.; Waldbronn; On-site; USD 81,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Learning opportunities

Pension plan

On-site cafeteria

Job summary

Agilent Technologies Inc. in Waldbronn near Karlsruhe seeks a Usability Engineer to lead and mature usability engineering across software and hardware products.

You will work with a global UX team to ensure user-centered design and evidence-based evaluation throughout development. The role emphasizes training stakeholders, developing usability metrics, and guiding product teams through testing and validation at the right stages.

Qualifications

• Degree in Usability Engineering, Human Factors, Psychology, UX Research, or similar.
• Demonstrated experience in usability testing, evaluation methods and user research activities.
• Strong analytical and problem-solving skills with the ability to derive insights from user behavior.
• Experience in translating findings into clear, actionable recommendations.
• Experience working with prototypes, software products, hardware interfaces, or complex technical systems.
• Excellent communication skills and ability to present findings to diverse stakeholders.
• Fluent command of English is required.
• Some international travel is required.

Responsibilities

• Proactively establish and drive usability engineering across the UDC and Agilent, ensuring usability evaluation is applied systematically across products and projects.
• Take ownership of usability evaluations by independently planning and conducting them (formative and summative) across software and hardware, aligned with ISO 9241-210.
• Support internal teams as advocate for usability evaluation in the company by educating stakeholders on usability methods and best practices.
• Translate user behavior into evidence-based findings, including task success, errors and root causes, clearly informing product definition beyond meeting regulatory requirements.
• Partner closely with UX designers, Product Managers, and R&D to validate concepts, prototypes and implemented solutions at the appropriate project phases.
• Develop and lead usability testing activities and evaluate their results to guide product development.
• Own usability metrics, standards, and frameworks (methods, templates, tooling) to ensure consistency and comparability across products and portfolios.
• Act as the usability quality gate before release, reducing UX defects, late-stage rework costs.
• Identify usability risks early and provide actionable recommendations for improvement.
• Document and communicate findings in a structured and decision-ready format.
• Contribute to the development of usability evaluation processes and standards.
• Explore emerging topics such as: AI-supported usability testing, evaluation of AI-driven and agent-based experiences.

Skills

Usability testing

User research

Analytical skills

Communication skills

English fluency

Education

Degree in Usability Engineering or related

Tools

ISO 9241-210

Job description

Job Description

Join a culture where every employee is charged with a customer-first mandate. You will ensure that our products are intuitive, effective, and aligned with real user needs by providing objective, evidence-based usability evaluation across software and hardware solutions. As part of a globally operating team of experienced UX designers, you establish and evolve usability engineering as a core capability for our UX team supporting laboratory software and applications. Located at our Waldbronn site near Karlsruhe, the Usability and Design Center (UDC) works with marketing, engineers, scientists, and other experts across Agilent sites worldwide.

Tasks

Proactively establish and drive usability engineering across UDC and Agilent, ensuring usability evaluation is applied systematically across products and projects, building on existing foundations.

• Take ownership of usability evaluations by independently planning and conducting them (formative and summative) across software and hardware, aligned with ISO 9241‑210.
• Support internal teams as advocate for usability evaluation in the company by educating stakeholders on usability methods and best practices.
• Translate user behavior into evidence-based findings, including: task success, errors and root causes, clearly informing product definition beyond meeting regulatory requirements.
• Partner closely with UX designers, Product Managers, and R&D to validate concepts, prototypes and implemented solutions at the appropriate project phases.
• Develop and lead usability testing activities and evaluate their results to guide product development.
• Own usability metrics, standards, and frameworks (methods, templates, tooling) to ensure consistency and comparability across products and portfolios.
• Act as the usability quality gate before release, reducing: UX defects, late-stage rework costs.
• Identify usability risks early and provide actionable recommendations for improvement.
• Document and communicate findings in a structured and decision-ready format.
• Contribute to the development of usability evaluation processes and standards.
• Explore emerging topics such as: AI-supported usability testing, evaluation of AI-driven and agent-based experiences.

Qualifications Requirements

• Degree in Usability Engineering, Human Factors, Psychology, UX Research, or similar.
• Demonstrated experience in usability testing, evaluation methods and user research activities.
• Strong analytical and problem‑solving skills with the ability to derive insights from user behavior.
• Experience in translating findings into clear, actionable recommendations.
• Experience working with prototypes, software products, hardware interfaces, or complex technical systems.
• Excellent communication skills and ability to present findings to diverse stakeholders.
• Fluent command of English is required.
• Some international travel is required.

Additional Preferred Qualifications

• Experience in life science, medical, or B2B environments.
• Interest in AI-assisted usability engineering and openness to evaluating AI-driven or agent-based experiences.
• Certifications such as CPUX or similar.
• Familiarity with agile development processes.

What we offer

• Work on meaningful, high-impact products: Design solutions that support scientists, diagnostics, and research worldwide — contributing to work that helps improve health, safety, and quality of life.
• Strong UX community & modern environment, join a globally connected and international UX team in a collaborative, supportive environment built on trust, psychological safety, and open feedback — where diverse perspectives are valued and the team culture is actively shaped and lived.
• Collaborate across disciplines, grow your expertise, and maintain a sustainable pace of work focused on quality and long‑term impact, embedded in a hybrid work model (remote & on‑site).
• Benefits include continuous learning and development opportunities, access to conferences, and regular feedback to support your personal development and professional growth — alongside competitive compensation, benefits (e.g. pension plan), and amenities such as sports, cultural programs, and on‑site cafeteria.

Agilent Technologies Inc. is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

During the hiring process, a recruiter can share more about the specific pay range for a preferred location.

Pay and benefit information by country are available at: https://careers.agilent.com/locations.

Agilent Technologies Inc. is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 10% of the Time. Shift: Day. Duration: No End Date. Job Function: R&D Graduate and Student.

Career Site: Visit our career site and learn more about Agilent. Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting‑edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life‑changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us.

Information about Agilent is available at Agilent.com.