Remote Technical and Applications Support - Cell Analysis

Agilent Technologies, Inc.; Lexington, Northern (MA, KY); Hybrid; USD 59,000 - 111,000; Full time

Job summary

Agilent Technologies, Inc. seeks a Remote Technical and Applications Support - Cell Analysis to provide post-sales technical and applications support for Seahorse solutions, cell culture, and flow cytometry.

You will diagnose issues, document interactions, and collaborate with field teams to resolve problems and improve customer satisfaction. The role offers remote work with potential travel, and involves developing resources for customers and communicating feedback to diverse internal teams.

Qualifications

• Bachelor's or Master's Degree in Life Sciences or related discipline.
• 4+ years hands-on lab experience with Seahorse platforms.
• Experience with flow cytometry and metabolism data analysis preferred.
• BioTek instruments experience a plus as support may expand.
• French proficiency helpful.
• First customer-facing experience a strong plus.

Responsibilities

• Investigate and answer technical questions related to instrument hardware, software, and consumables, and applications.
• Document customer interactions in support tickets.
• Follow up on and close out support cases regularly and timely.
• Comply with company processes, including complaint handling.
• Work closely with field and repair center teams.
• Provide customer feedback to internal departments such as marketing, product support, and sales.
• Develop technical resources for customers.
• Occasionally travel to attend events such as internal training and shadowing.

Skills

Seahorse platforms experience

Flow cytometry experience

Metabolism data analysis

French language proficiency

Customer-facing experience

Education

Bachelor's or Master's Degree in Life Sciences

Tools

BioTek instruments

Job description

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. As our next Remote Technical and Applications Support - Cell Analysis, your primary focus will be to provide customers with post-sales technical and applications support on Agilent Seahorse solutions, cell culture and flow cytometry. You will be responsible for providing technical support for these products remotely by phone, email, live webchat, and other remote support tools understanding customers' problems, recommending solutions to meet their needs, and ensuring their satisfaction. More information about Agilent's Seahorse Solutions.

• Investigate and answer technical questions related to instrument hardware, software, and consumables, as well as applications
• Document customer interactions in support tickets
• Follow up on and close out support cases regularly and in a timely manner, and follow the appropriate customer concern process as needed
• Comply to company processes, including complaint handling
• Work closely with field and repair center teams
• Provide customer feedback to internal departments such as marketing, product support, and sales
• Develop technical resources for customers
• Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing

The preferred location for this position is Lexington, Massachusetts, with La Jolla, California as a secondary preferred location. However, we are open to considering qualified candidates located elsewhere within the United States.

Qualifications

• Bachelor's or Master's Degree in Life Sciences or a related discipline (Biology, Biochemistry, Biotechnology)
• 4+ years of hands-on laboratory experience with Seahorse platforms is required
• Hands on experience with flow cytometry and knowledge in metabolism data analysis is preferred
• Experience with BioTek instruments and related applications is a plus and will be beneficial as the scope of support may expand to include these technologies in the future
• Full proficiency in French would be helpful
• A first customer-facing experience would be a strong plus

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 8, 2026 or until the job is no longer posted. The full-time equivalent pay range for this position is $43.12 - $80.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Equal Opportunity Statement

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [e-mail] or contact [phone]. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel & Shift Details

Travel Required: 10% of the Time Shift: Day Duration: No End Date Job Function: Services & Support Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.