UX Researcher: Uncover Needs, Shape Product Decisions

Stratacareers; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Strata is looking for a UX Researcher to partner with our product and design teams to uncover user needs, translate insights into actionable decisions, and guide product strategy for hospital, university, and financial sector customers.

You’ll conduct research across discovery through launch, advocate for users in cross‑functional discussions, and help evolve our research practices with a focus on impact and scalability.

Qualifications

• Relevant research experience within an agile team; SaaS, finance, or healthcare experience highly preferred, with 2+ years of professional user research experience on product teams.
• Ability to synthesize findings into clear, actionable insights and recommendations that inform product decisions.
• Familiarity with product analytics tools (e.g., Pendo or similar) and an interest in leveraging usage data to inform research.
• Interest in incorporating AI tools into research workflows while maintaining research quality and rigor.

Responsibilities

• Conduct generative and evaluative research to uncover user needs, behaviors, and motivations, guiding the product team through all stages of product development.
• Be the voice of the user in cross-functional team discussions, advocating for user needs while balancing business objectives and constraints.
• Help foster a user-centric culture by refining unclear questions into clear research opportunities, sharing insights across teams, and ensuring those insights shape product decisions from discovery through launch.
• Show initiative in end-to-end ownership of research studies, while seeking feedback and guidance from senior team members as you stretch into strategic work.
• Become an expert in our research repository and help maintain it so our product teams have a source of truth to influence their decisions.

Skills

User research

Cross-functional collaboration

Communication

Quantitative data in research

Product analytics tools

AI tools in research workflows

Tools

Pendo

Job description

Strata is looking for a UX Researcher to partner with our product and design teams to uncover user needs, translate insights into actionable decisions, and guide product strategy for hospital, university, and financial sector customers.

You’ll conduct research across discovery through launch, advocate for users in cross‑functional discussions, and help evolve our research practices with a focus on impact and scalability.