UX Researcher - Shape B2B Ecommerce Experiences

Zoro.com; Chicago (IL); Hybrid; USD 79,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, vision, life ins. on‑

Maternity and parental leave

Therapy and wellbeing program

401K retirement plan with company 6%

Tuition reimbursement

Employee discounts and Chicago perks

Onsite gym and city skyline views

Job summary

Zoro.com is seeking a UX Researcher to partner with qualitative and quantitative researchers, bringing the voice of customers to the heart of our digital experiences. You will uncover insights that shape intuitive, meaningful products, while supporting a culture of curiosity, empathy, and continuous learning.

This role emphasizes collaboration with design, product, and engineering, and includes on-site B2B research visits in the Chicago region and occasional domestic travel.

Qualifications

• Degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science or similar fields of study.
• Have at least 3 years industry experience as a UX Researcher in-house or in a consulting environment.
• Demonstrated experience working with customers or end users to gather feedback.
• Approximately once or twice per year, join the UXR team in conducting on-site B2B research at customers’ places of business. Visits may occur in the Chicago area or require domestic travel.

Responsibilities

• Plan and conduct research: Independently plan, organize, and execute user research studies, using a variety of methodologies such as concept studies, diary studies, usability tests, and surveys to uncover customer needs and behaviors.
• Develop research materials: Create study assets such as test plans, discussion guides, reports, and video highlights that bring customer stories to life.
• Deliver actionable insights: Help synthesize research findings into clear, impactful insights that inform decisions across design, product, and engineering.
• Assist Lead Researchers: Collaborate with Senior and Lead researchers on complex studies and contribute to end-to-end research efforts, from study design to stakeholder presentations.
• Support recruitment and logistics: Coordinate participant recruitment and manage logistics for research activities.

Skills

Strong communication

Quantitative analysis

Qualitative synthesis

Education

Bachelors or higher in HCI/psychology/sociology/anthropology/information science

Tools

Listen Labs

UserTesting

Rally

Qualtrics

Job description

Zoro.com is seeking a UX Researcher to partner with qualitative and quantitative researchers, bringing the voice of customers to the heart of our digital experiences. You will uncover insights that shape intuitive, meaningful products, while supporting a culture of curiosity, empathy, and continuous learning.

This role emphasizes collaboration with design, product, and engineering, and includes on-site B2B research visits in the Chicago region and occasional domestic travel.