UX Researcher – Internal Tools for Incident Response

IFG - International Financial Group; United States; Presencial; USD 110 000 - 150 000; Tempo integral

Resumo da oferta

IFG - International Financial Group is seeking a User Experience Researcher to improve internal tools used by engineers, incident responders, and operators during major outages. You will conduct rapid usability studies and translate findings into actionable guidance for design, product, and incident-management teams.

You will lead end-to-end UX research projects in a fast-paced environment, collaborating with cross-functional partners to influence tooling and processes used in incident response.

Qualificações

• Minimum 5 years of post-graduation, industry UX research experience.
• Demonstrated ability to conduct end-to-end UX research in fast-paced environments.
• Strong written communication skills with experience producing executive-level research reports.
• Experience with incident management tools and workflows (e.g., Microsoft ICM, ServiceNow, PagerDuty).
• Ability to work autonomously, prioritize tasks, and deliver high-impact results.

Responsabilidades

• Design and execute rapid usability tests, concept evaluations, and workflow studies.
• Independently lead weekly research studies and synthesize findings under tight timelines.
• Collaborate with cross-functional teams to improve internal tools focused on incident management.
• Deliver clear, concise, and actionable insights tailored to product teams and executives.
• Advocate for internal users, ensuring tools support operational excellence and incident response workflows.

Conhecimentos

UX research

Executive reporting

Autonomy

Prioritization

Ferramentas

Microsoft ICM

ServiceNow

PagerDuty

Descrição da oferta de emprego

IFG - International Financial Group is seeking a User Experience Researcher to improve internal tools used by engineers, incident responders, and operators during major outages. You will conduct rapid usability studies and translate findings into actionable guidance for design, product, and incident-management teams.

You will lead end-to-end UX research projects in a fast-paced environment, collaborating with cross-functional partners to influence tooling and processes used in incident response.