UX Researcher II

Cox Enterprises; Atlanta (GA); Hybrid; USD 89,000 - 134,000; Full time

Benefits offered by this job

Flexible vacation with pay

Seven paid holidays

Wellness time off (up to 160 hours)

Bereavement leave

Job summary

Cox Automotive – USA is seeking a User Researcher II to independently plan and execute mixed-methods studies across a product area. You will conduct interviews, usability tests, surveys, and task analyses, delivering actionable insights to guide product and design choices.

You will manage research logistics, collaborate with designers and PMs, and apply AI tools to accelerate analysis while ensuring quality and compliance across Research Ops.

Qualifications

• Bachelor’s degree with 2+ years related experience or equivalent.
• Proficient in interviews, usability testing, surveys, and task analysis.
• Strong ability to analyze qualitative and quantitative data.
• Experience with remote research tools and survey platforms.
• Ability to manage research projects independently.
• Excellent cross-functional collaboration and communication.
• Experience developing personas, journey maps, and workflows.
• Familiarity with AI tools for synthesis and insight acceleration.
• Use of LLM tools to analyze behavior and prioritize opportunities.
• 2–4 years of applied UX research experience.

Responsibilities

• Define research plans with goals, hypotheses, sampling, recruitment, and timelines.
• Conduct interviews, usability tests, concept tests, remote tests, card sorts and surveys.
• Design and deploy surveys; analyze quantitative data and interpret results.
• Map user tasks and workflows to identify friction and opportunities.
• Develop personas and journey maps from research data.
• Recruit participants with Research Ops to ensure representation.
• Apply AI to cluster data and accelerate analysis.
• Synthesize insights into clear, actionable recommendations.
• Create readouts for cross‑functional partners and inform design decisions.
• Maintain repository hygiene by tagging and organizing insights.
• Track progress, risks, and dependencies in standard workflows.
• Support stakeholder alignment with evidence-based arguments.
• Conduct post‑study evaluations to improve future research.

Skills

Interviews

Usability testing

Surveys

Task analysis

Qualitative data analysis

Quantitative data analysis

Remote research

AI tools for synthesis

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree in a relevant field

Master’s degree preferred

Tools

UserTesting

Qualtrics

Figma

SharePoint

Job description

Company

Cox Automotive - USA

Job Family Group

Engineering / Product Development

Job Profile

UX Researcher II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

As a User Researcher II,you will independently plan and execute mixed methods studies across a product area. You will demonstrate skilled proficiency in interviewing, usability testing, surveys, task analysis, concept testing, and journey mapping. You will manage research logistics end-to-end, analyze both qualitative and quantitative inputs, and deliver actionable insights that influence product and design decisions. User Researchers at this level operate with growing autonomy, use agentic AI to accelerate analysis and synthesis, and work closely with Research Ops to ensure compliance, quality, and effective reuse of insights.

Position Responsibilities

• Define research plans with goals, hypotheses, method rationale, sampling strategy, recruitment approach, and timelines.
• Conduct interviews, usability tests, concept and desirability evaluations, remote unmoderated tests, card sorts, tree tests, and structured surveys.
• Design and deploy surveys, analyze quantitative data, and interpret results.
• Map user tasks and workflows to identify friction, motivations, and opportunities.
• Develop personas and journey maps based on collected research.
• Recruit participants in conjunction with Research Ops through multiple channels, ensuring diversity and representation.
• Apply agentic AI to cluster qualitative data, summarize sessions, and accelerate analysis.
• Synthesize multi‑method insights into clear, actionable recommendations.
• Create compelling research readouts for cross-functional partners and collaborate closely with designers and PMs to incorporate findings into decisions.
• Contribute to repository hygiene through tagging, structuring, and maintaining past insights.
• Track research progress, risks, and dependencies using standard workflows.
• Support stakeholder alignment discussions with evidence driven arguments.
• Conduct post‑study evaluations to improve future research.

Required Qualifications

• Bachelor’s degree in and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field
• Skilled proficiency in a range of methods, including interviews, usability testing, surveys, and task analysis
• Strong ability to conduct analysis of qualitative and quantitative data
• Experience with remote research tools and survey platforms (e.g., UserTesting, Qualtrics, Figma, SharePoint)
• Ability to independently manage research projects and logistics
• Effective cross-functional collaborator with strong communication skills
• Experience distilling complex findings into clear, engaging narratives
• Skilled in developing personas, journey maps, and workflows
• Strong understanding of human behavior, motivation, and decision-making
• Familiarity with analytics tools or interpreting behavioral data
• Demonstrated ability to use AI tools for synthesis and insight acceleration
• Strong organizational and planning skills
• Balances multiple research efforts concurrently with minimal oversight
• Use of general purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities
• Use AI to accelerate discovery, experimentation, development, and recommend improvements throughout the product design process
• Bachelor’s degree in a relevant field; master’s degree preferred
• 2–4 years of applied UX research experience

Additional Information

• May require periodic travel for on‑site testing or field studies.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.