Sr Lead UX Researcher

CAI Cox Automotive Corp Svcs., LLC; Atlanta (GA); Hybrid; USD 149,000 - 248,000; Full time

Benefits offered by this job

Flexible vacation days

Seven paid holidays

Paid wellness days

Health insurance (medical, dental, 视)

Job summary

Cox Automotive seeks a Senior Lead UX Researcher to drive enterprise research strategy, governance, and execution across portfolios. You will mentor senior researchers and shape long-term capability development.

You will design AI-supported workflows, collaborate with Research Ops on scaling, and influence SVP-level decisions with evidence-driven insights.

Qualifications

• Bachelor’s degree and 8+ years in a related field, or equivalent combinations.
• Mastery of core user research methods and advanced techniques.
• Experience shaping research strategy for large enterprises.
• Excellent executive-level communication and cross-functional alignment.
• Strong privacy, ethics, and governance knowledge.

Responsibilities

• Architect enterprise-level research systems and governance.
• Lead multi-portfolio research programs informing investments.
• Identify enterprise-wide user problems across ecosystems.
• Set standards for research quality, ethics and governance.
• Develop AI-native research tools and automation pipelines.
• Partner with Research Operations on governance and tooling.
• Lead alignment across product, design, analytics, engineering.
• Build longitudinal insight systems and repository architecture.
• Shape culture of research excellence across CAI.

Skills

User research methods

Executive communication

Research strategy

Cross-functional leadership

Privacy & ethics

Education

Bachelor's degree or higher

Advanced degree preferred

Tools

AI tools for research

Research Ops tooling

Job description

Company Cox Automotive - USA Job Family Group Engineering / Product Development Job Profile Sr Lead UX Researcher Management Level Sr Manager - Non People Leader Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 15% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

As a Senior Lead User Researcher, you will lead research systems, governance, and strategy at the enterprise level. You will operate with mastery across all research competencies and serve as an organizational authority in research methodology. You will architect enterprise insight frameworks, unify research practices across portfolios, and lead high complexity initiatives with major business impact. You will design AI supported research workflows, partner with Research Ops to scale operations, and influence SVP level decisions through evidence driven insights. You will mentor senior researchers and guide long-term capability development across CAI.

Position Responsibilities

• Architect enterprise-level research systems, including taxonomies, sampling frameworks, and insight lifecycle management.
• Lead multi‑portfolio research programs that inform strategic product investments with evidence-based insights.
• Identify enterprise-wide user problems, patterns, and opportunities across ecosystems.
• Set standards for research quality, ethics, privacy, and governance.
• Develop AI-native research tools, evaluation methods, and automation pipelines.
• Partner with Research Operations on governance, research frameworks, panel strategy, vendor selection, and tooling decisions.
• Lead alignment conversations across product, design, analytics, and engineering.
• Develop internal research curriculum and train research practitioners.
• Review and approve methodologies for high-risk or high-visibility initiatives.
• Build longitudinal insight systems that reveal trends across quarters and years.
• Oversee insight repository architecture, metadata, and organizational discoverability.
• Shape the culture of research excellence across CAI and the mechanisms to measure research quality across the enterprise.

Required Qualifications

• Bachelor’s degree in and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 6years’ experience; a Ph.D. and 3 years’ experience in a related field; or 12 years’ experience in a related field
• Mastery across all core user research methods and advanced techniques
• Demonstrated success shaping research strategy for large enterprises
• Expertise in multi-source synthesis, longitudinal studies, and enterprise frameworks
• Excellent communication and persuasion skills at executive levels
• Deep understanding of CAI’s product ecosystems, customer journeys, and industry Experience mentoring and developing Lead and Senior-level researchers
• Strong business literacy and ability to connect insights to P&L outcomes
• Proven ability to manage complex cross-functional alignment
• Expert-level understanding of privacy, compliance, and ethical research constraints
• Highly skilled in behavioral analytics, experimentation, and complex modeling
• Use of general purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities
• Use AI to accelerate discovery, experimentation, development, and recommend improvements throughout the product design process
• Bachelor’s degree required; advanced degree strongly preferred 10+ years applied research experience

Additional Information

Significant travel may be required to lead executive workshops and ecosystem research.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.