Sr Lead UX Researcher - Operations

Cox Communications; Irvine (CA); Hybrid; USD 149,000 - 248,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Cox Automotive USA is seeking a Senior Lead UX Researcher to shape Research Ops strategy and scale practices across the organization. You will partner with C-suite and senior leaders to define and communicate strategic value, and drive enterprise-wide transformation with AI-enabled research systems.

The role combines research leadership, strategy, and governance, with hybrid work and travel up to 15%.

Qualifications

• Bachelor’s degree and 8+ years in a related field.
• Senior IC role with 10+ years in research operations or leadership.
• Experience working with UX/Product teams and executives.

Responsibilities

• Define and own long-term Research Ops strategy and roadmap.
• Lead enterprise-wide Research Ops transformation initiatives.
• Set enterprise standards for repositories, governance, and metrics.
• Coordinate with C-suite to communicate strategic value and investments.
• Develop AI-enabled research systems to scale capabilities.
• Oversee vendor partnerships and budget planning for research ops.

Skills

UX Research

Research Ops

Executive stakeholder management

Strategy development

AI-enabled automation

Cross-functional collaboration

Leadership (non-people)

Education

Bachelor’s degree in related field

Advanced degree in HCI / information science / business management (preferred)

Job description

Company Cox Automotive - USA Job Family Group Engineering / Product Development Job Profile Sr Lead UX Researcher Management Level Sr Manager - Non People Leader Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 15% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description Senior Lead User Research Operations is the highest individual contributor level in the Research Ops career path and serves as the organizational authority on Research Ops strategy, practice, and innovation at Cox Automotive. This role operates at the intersection of enterprise strategy, research excellence, and operational transformation — shaping how research is practiced, scaled, and valued across the organization. The Senior Lead defines the future state of Research Ops, influences executive stakeholders, represents the discipline externally, and acts as a principal advisor to research, design, product, and business leadership. Senior Leads are distinguished by the organizational scope of their impact, their ability to lead through ambiguity, and their role as the primary steward of Research Ops maturity and culture.

Position Responsibilities:

• Define and own the long-term Research Ops strategy, operating model, and capability roadmap for the organization, aligning to business, product, and research priorities
• Serve as the principal authority and internal thought leader on Research Ops discipline, standards, tools, and emerging practice areas
• Lead enterprise-level Research Ops transformation initiatives that span multiple portfolios, departments, or business units — including research infrastructure modernization, AI enablement, and governance evolution
• Establish and govern enterprise standards for research repositories, insight management, participant protection, data governance, and operational quality
• Drive alignment across research, design, product, market intelligence, and executive leadership to ensure Research Ops investments are connected to measurable business outcomes
• Partner with C-suite and SVP-level stakeholders to define and communicate the strategic value of Research Ops, influence investment decisions, and shape organizational priorities
• Lead the design and institutionalization of agentic, AI-enabled, and automated research systems that reduce friction, improve quality, and scale research capacity across the enterprise
• Own the Research Ops measurement framework — defining, tracking, and communicating enterprise-level operational KPIs and the return on Research Ops investment
• Oversee strategic vendor partnerships, multi-year tooling investments, and research operations budget planning at the portfolio or enterprise level
• Represent Cox Automotive's Research Ops practice externally through speaking, publishing, or community engagement, elevating the organization's reputation in the field
• Model and develop a culture of craft, rigor, and continuous improvement across the Research Ops community of practice
• Serve as executive sponsor, coach, and principal mentor to Research Ops professionals across levels, contributing to career development, onboarding, and team capability growth

Required Qualifications:

• Bachelor’s degree in and 8 years’ experience in a related field.
• The right candidate could also have a different combination, such as a master’s degree and 6years’ experience; a Ph.D. and 3 years’ experience in a related field; or 12 years’ experience in a related field
• Bachelor’s degree required; advanced degree in HCI, organizational design, information science, or business management preferred
• 10+ years of experience in research operations, program leadership, or operations roles, including at least 3 years operating at a lead or equivalent senior individual contributor level
• 10+ years of experience working in UX/Product Design, product, design, marketing, analytics, or customer research environments
• Recognized enterprise-level authority in Research Ops, including mastery across multiple operational domains (participant programs, repository governance, tooling ecosystems, AI-enabled workflows, metrics and measurement)
• Proven track record of defining and leading large-scale, cross-functional operational programs that deliver measurable, lasting organizational change
• Exceptional strategic thinking and systems-level problem-solving skills, with the ability to navigate ambiguity, complexity, and competing priorities
• Executive-level communication and influence skills, including demonstrated success partnering with senior and C-suite leadership to drive strategic alignment and investment
• Experience building and scaling Research Ops functions, including tooling strategy, vendor governance, and AI-enabled automation at an enterprise level
• Demonstrated ability to translate operational vision into executable strategy, communicate impact through data and storytelling, and inspire others to follow
• Use general-purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities
• Use AI to accelerate discovery, experimentation, development, and recommend improvements

Additional Information:

May require periodic travel

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies such as vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.