UX Researcher: Health Insurance User Insights

Blue Cross and Blue Shield of North Carolina; Indiana; On-site; USD 81,000 - 130,000; Full time

Job summary

Blue Cross NC is seeking a UX Researcher to build deep understandings of users across health insurance members, providers, agents, and employer groups. You will plan studies, analyze data, and present insights to leaders, shaping design decisions and product direction.

The role requires 3+ years in research, strong knowledge of diverse methodologies, and experience with tools like UserZoom, UserTesting, and Maze. Collaboration across agile teams and a commitment to inclusive design are essential.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 3+ years of experience in a related field.
• Experience with a wide variety of research methodologies.
• Proficient with testing tools like UserZoom / UserTesting / Maze.

Responsibilities

• Plan and conduct user research studies using quantitative and qualitative methods.
• Analyze findings to provide actionable insights for product teams.
• Present research results to senior leadership and stakeholders.
• Coordinate participant recruitment and scheduling for studies.
• Maintain a centralized research repository for access by team members.

Skills

User research

Quantitative methods

Qualitative methods

Agile SCRUM

Stakeholder comms

Education

Bachelor's degree or equivalent

Tools

UserZoom

UserTesting

Maze

Job description

Blue Cross NC is seeking a UX Researcher to build deep understandings of users across health insurance members, providers, agents, and employer groups. You will plan studies, analyze data, and present insights to leaders, shaping design decisions and product direction.

The role requires 3+ years in research, strong knowledge of diverse methodologies, and experience with tools like UserZoom, UserTesting, and Maze. Collaboration across agile teams and a commitment to inclusive design are essential.