UX Researcher

Aquent; Springfield (MO); Remote; USD 80,000 - 100,000; Full time

Job summary

Aquent seeks a Senior User Researcher to enhance the digital experience for a Fortune 500 company's workforce. This remote role involves leading user research, collaborating with various teams to shape developer tools, and ensuring effective design strategies based on user feedback. Candidates should possess a degree in a relevant field and have substantial experience in user research methods.

Benefits

Subsidized health, vision, and dental plans

Paid sick leave

Retirement plans with a match

Free online training through Aquent Gymnasium

Qualifications

• 4+ years of experience in user research.
• Experience in qualitative research methods.
• Strong communication skills.

Responsibilities

• Lead user research activities and usability testing.
• Transform findings into actionable insights.
• Collaborate with cross-functional teams.

Skills

Qualitative research methods

Usability testing

Customer interviews

Heuristic evaluations

Organizational skills

Analytical thinking

Education

Bachelor’s degree in Human Factors

Master’s degree (preferred)

Tools

Microsoft Office

Validately

UserZoom

Job description

Ready to make a real impact on how a Fortune 500 company empowers its employees? As a Senior User Researcher partnering with Aquent, you’ll be at the forefront of shaping the digital experiences for over 50,000 global employees. Dive into the world of enterprise technology, collaborating with diverse teams to revolutionize developer tools, from marketplace platforms to cloud solutions. Your research will directly influence design strategy, ensuring seamless and intuitive experiences for every user.

This is your opportunity to join a dynamic Enterprise Experience team dedicated to crafting exceptional digital experiences for a global workforce. Partnering with Technology, HR, Talent, Operations, Finance, and Legal organizations, you will play a pivotal role in defining the design strategy for all developer tools within the Enterprise Technology Organization. This includes crucial platforms like the developer marketplace, software delivery systems, and cloud provider interfaces.

*This is a remote role, but candidates local to Portsmouth, NH a plus.

As a Senior User Researcher, you will:

• Lead user research activities, from usability testing and surveys to in-depth interviews, transforming your findings into actionable insights that drive product development.
• Champion user-centric design by actively participating in the entire product lifecycle, from identifying customer needs and ideation to continuous feedback gathering.
• Masterfully select the most effective research methods for each project, ensuring relevant and impactful learnings that inform design decisions.
• Contribute to user persona development, journey mapping, and interpreting user goals to create a holistic understanding of the user experience.
• Test concepts and in-production experiences, moderating usability studies with best practices to guarantee high-quality findings.
• Deliver clear, concise, and objective research findings, focusing on actionable insights that empower teams to make data-driven decisions.
• Collaborate seamlessly with cross-functional teams, including UX Product Designers, UX Content Strategists, business stakeholders, and IT professionals.

Must-Have Qualifications:

• Bachelor’s degree in Human Factors, Human-Computer Interaction, Information Design, or a related field (Master’s degree preferred).
• 4+ years of experience in user research.
• Expertise in qualitative research methods, including usability testing, customer interviews, and heuristic evaluations.
• Proficiency in Microsoft Office applications.

Nice-to-Have Qualifications:

• Familiarity with quantitative research tools like Validately and UserZoom.
• Experience with Design Thinking and Lean UX methodologies.
• Advanced written and oral communication skills, including presenting to leadership.
• Strong organizational and analytical thinking skills.

The target hiring compensation range for this role is $46.75 to $51.95 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.