UX Researcher

Ektello; Plano (TX); Presencial; USD 57.000 - 81.000; Jornada completa

Descripción de la vacante

Ektello seeks an onsite UX researcher for a 12-month W2 contract in Plano, TX. You will run beta tests, diary studies, surveys, interviews, and heuristic evaluations across Wallet, Smart Switch, Health, and other Galaxy features.

Set up studies in Qualtrics, Dscout, and Pollfish, recruit participants (including HQ employees), log issues, and draft findings for stakeholders. You’ll coordinate with Korea-based teams and help run team operations.

Formación

• 1-4 years of UX or user research experience (internships, academic, or project work count).
• Degree in Human-Computer Interaction (HCI), psychology, cognitive science, design, or a related field, or equivalent experience.
• Working knowledge of qualitative and quantitative research methods like surveys, 1:1 interviews, and basic usability evaluation.
• Clear, concise written communication; comfortable writing findings that someone who wasn't in the room can act on.
• Comfort working across time zones with a counterpart team in Korea.

Responsabilidades

• Run closed beta tests, diary studies, quantitative surveys, 1:1 interviews, and heuristic evaluations assigned to you, across Wallet, Smart Switch, Health, and other Galaxy ecosystem features
• Set up and administer studies in Qualtrics, Dscout, and Pollfish including screeners, onboarding and midpoint/ final surveys, participant recruitment, enrollment, and follow-up (including internal Samsung employees)
• Test builds, log issues in internal issue tracker system with clear reproduction steps and context, and track them through to resolution with HQ
• Turn raw study data into a findings draft, summarized result, and slides a reviewer outside the room can follow and for the research lead to refine before it goes to stakeholders
• Support day-to-day correspondence with HQ counterparts in Korea under the research lead's guidance, building toward direct HQ contact as you take on more scope
• Help run recurring team operations: One UI training session logistics, Dscout/Pollfish account administration, and CXI intake triage

Conocimientos

UX research

Qualitative research

Quantitative research

Written communication

Time zone coordination

Educación

HCI/psych/cognitive science/design degree or related field

Herramientas

Qualtrics

Dscout

Pollfish

Descripción del empleo

**W2 contract, min of 12 months ** ONSITE out of Plano TX - Target W2 $50/hr

What You’ll Do

• Run closed beta tests, diary studies, quantitative surveys, 1:1 interviews, and heuristic evaluations assigned to you, across Wallet, Smart Switch, Health, and other Galaxy ecosystem features
• Set up and administer studies in Qualtrics, Dscout, and Pollfish including screeners, onboarding and midpoint/ final surveys, participant recruitment, enrollment, and follow-up (including internal Samsung employees)
• Test builds, log issues in internal issue tracker system with clear reproduction steps and context, and track them through to resolution with HQ
• Turn raw study data into a findings draft, summarized result, and slides a reviewer outside the room can follow and for the research lead to refine before it goes to stakeholders
• Support day-to-day correspondence with HQ counterparts in Korea under the research lead's guidance, building toward direct HQ contact as you take on more scope
• Help run recurring team operations: One UI training session logistics, Dscout/Pollfish account administration, and CXI intake triage

WHAT YOU BRING

• 1-4 years of UX or user research experience (internships, academic, or project work count)
• Degree in Human-Computer Interaction (HCI), psychology, cognitive science, design, or a related field, or equivalent experience
• Working knowledge of qualitative and quantitative research methods like surveys, 1:1 interviews, and basic usability evaluation
• Clear, concise written communication; comfortable writing findings that someone who wasn't in the room can act on
• Comfort working across time zones with a counterpart team in Korea

Preferred

• Experience with Qualtrics, Dscout, Pollfish, or similar research tools
• Familiarity with Samsung or Android devices, mobile apps, and fintech or payment features
• Exposure to heuristic evaluation (e.g., Nielsen's 10 heuristics) or competitive benchmarking methods
• Experience writing findings for non-research stakeholders