UX Researcher

Artech Information System LLC; Pasadena (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading IT staffing company based in California is seeking a UX Researcher to assist in designing and conducting user-centered design research and usability testing for websites. The ideal candidate should have a minimum of 2-3 years of leading user research studies and a Bachelor's degree or advanced certification in relevant fields. This role involves researching user requirements, conducting usability tests, and working collaboratively with project teams. Experience with tools like Adobe Analytics is preferred and the position has the potential for a long-term engagement.

Qualifications

• Minimum of 2-3 years leading and conducting user research studies.
• Experience in interactive/digital marketing with a focus on user experience.
• Ability to conduct both in-lab and field usability testing.

Responsibilities

• Research user requirements and process flow of websites.
• Conduct usability research and analyze results.
• Work with graphic designers to test proposed designs.

Skills

User-centered design research

Usability testing

Heuristic evaluation

Quantitative metrics analysis

Education

Bachelor's or advanced certification in user research

Tools

Adobe Target

Adobe Analytics

Google Analytics

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Role: UX Researcher

Duration: 12+ months (might convert to FTE)

Responsibilities

• Researches the user requirements and process flow of the websites.
• The User Experience Researcher will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for the website, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing.
• A successful User Experience Researcher must be able to work with minimal supervision on multiple concurrent projects.
• Conduct usability research both online and in the field and provide recommendations for improvement.
• Serve as a member of a team that acts as a 'repository' of research-based usability knowledge.
• Work with project business representatives and team members to test business requirements using heuristic/qualitative methods.
• Determine user needs by conducting task-focused analyses.
• Work with graphic designers to test proposed look & feel initiatives.
• Coordinate, conduct and moderate usability tests and prepare written analysis.
• Understand how ethnography and personas influence and form the basis of in-depth user requirements and iterative product creations and the evaluation of those design solutions.
• Demonstrated expertise in one or more of the following research methods: in-field research, HCI (human-computer interaction), usability testing, participatory design, in-production a/b testing, expert evaluation, or web data analytics (conversion analysis).
• Familiarity with quantitatively driven testing practices and a/b testing tools such as Adobe Target, Adobe Analytics or Google Analytics.

Required Experience: Minimum of 2-3 years leading and conducting user research studies

Preferred Experience: 4+ years leading and conducting user research studies in interactive/digital marketing, testing and influencing user experience on consumer-facing, heavy transactional products within a large organization

Required Education: Bachelors or advanced certification along with practical business experience in user research testing and data analysis

Daily Responsibilities

• Conduct usability research both in-lab, online and in the field and provide recommendations for improvement.
• Serve as a member of a team that acts as a 'repository' of research-based usability knowledge.
• Work with project business representatives and team members to test business requirements using heuristic/qualitative methods.

Required Skills

• Ability to combine quantitative metrics and qualitative feedback into actionable improvements
• Coordinate, conduct and moderate usability tests and prepare written analysis.