UX Researcher

Blue Cross and Blue Shield of North Carolina; North Carolina; Hybrid; USD 81,000 - 130,000; Full time

Benefits offered by this job

Annual Incentive Bonus

401(k) with employer match

Paid Time Off (PTO)

Health benefits

Wellness programs

Job summary

Blue Cross NC is seeking a UX Researcher to help us build a deep understanding of our users and inform great experiences for health insurance members, providers, and partners. You will collaborate with UX researchers, designers, product managers, and business teams to prioritize and execute research that drives value.

The Right Candidate Will Be curious, self-directed, pragmatic, and able to influence stakeholders with insights.

Qualifications

• Bachelor’s degree or equivalent work experience in Human-Computer Interaction, Anthropology, Human Factors, Psychology, Cognitive Science, Information Sciences, or related field.
• Experience with a wide variety of research methodologies.
• Proficient with testing tools like UserZoom / UserTesting / Maze (experience a plus).
• Ability to work in fast-paced agile / SCRUM environment.
• 3+ years of experience in related field; 5+ years in lieu of degree.

Responsibilities

• Plan and conduct user research studies using quantitative and qualitative methods.
• Analyze data to provide actionable insights and identify connections across projects.
• Map user journeys and create UX personas/archetypes.
• Present research findings to leadership and product teams to shape decisions.
• Coordinate and recruit participants for research sessions.

Skills

Self-direction

Conducting Research

Design research collaboration

Insight finding

UX persona creation

Research readouts

Estimating research effort

Documentation

Critique participation

Coordination of studies

Prioritization of research

Heuristic evaluation

Inclusive design advocacy

Education

Bachelor’s degree in HCI/Anthropology/Psychology/related field

Tools

UserZoom

UserTesting

Maze

Job description

Job Description

We are seeking a UX Researcher to help us build a deep understanding of our users and inform great experiences for health insurance members, providers, agents, employer groups, etc.

What You Bring

• Self-direction: Gather information about project requirements and work with other members of the UX research team, UX designers, product managers, and business teams to establish priorities
• Conducting Research: Plan and conduct user research studies, using both quantitative and qualitative methods, to understand user behaviors, motivations, and trends
• Support Designers in Research Efforts: Work with product designers to run some research studies on their own and ensure they’re following best practices.
• Insight Finding: Analyze research data to provide actionable insights and identify connections across projects
• Artifact Creation: Map user journeys and systems, and create UX personas or archetypes to help better understand your target users
• Research Readouts: Present research findings to senior leadership, product teams, the UX teams, and other key stakeholders to help shape design and strategic decisions
• Sizing and Estimation: Work with partners and agile teams to provide estimates of timing and level of effort for research
• Maintaining Research Repository: Document and communicate research findings in the research repository for team members and internal partners to access
• Participate in Critique: Participate in business and UI reviews with multi-disciplinary product teams
• Coordinating Research Studies: Coordinate and conduct research sessions, including participant recruitment and session scheduling
• Prioritization of Efforts: Help to prioritize research opportunities in a fast-paced, rapidly changing environment using a “just enough research” mindset
• Expert Heuristic Evaluation: Evaluate and review websites and other digital services from a user's perspective, including those of competitors, to continuously improve the user experience
• Advocate for Inclusive Design: Use your research to champion inclusive digital practices and ensure accessible services that work for all users

What You Bring Bachelor’s Degree or equivalent work experience in Human-Computer Interaction, Anthropology, Human Factors, Psychology, Cognitive Science, Information Sciences, or related field Experience with a wide variety of research methodologies Proficient with testing tools like UserZoom / UserTesting / Maze experience is a plus Ability to work in fast-paced agile / SCRUM environment The ability to analyze findings and data to deliver actionable insights 3+ years of experience in related field. In lieu of degree, 5+ years of experience in related field.

The Right Candidate Will Be

The Right Candidate Will Be: Curious and teachable: Ready to listen and learn. Able to recognize and defuse your own bias. Self-directing: As a small team, we aren’t interested in micromanaging. You understand how to process intent and then chart a course to deliver value without constant oversight. Should be able to manage multiple projects at once. Pragmatic: We have a small team and can’t test everything we’d like. Prioritize. Understand what delivers the most business value. Humble and down-to-earth: You’re not driven by ego, but by the desire to make our experiences and our team successful. You lift people up instead of tearing them down. You never set out to look smarter than everyone or make others feel dumb. Able to disagree without being disagreeable: In a research role, you’ll need to be able to influence partners to listen to guidance they may not want to hear. But you do that in a way that builds relationships. Calm, measured, authoritative: When you talk, people listen. You don’t come across as combative or rigid. Instead, you deftly use insights and verbatims to influence partners and projects.

Preferred Skills

• Experience in researching Enterprise or IT systems a plus
• Experience in health insurance, healthcare, insurance or financial services a plus
• Experience with design systems and frameworks

Salary Range

Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance.

$81,068.00 - $129,708.00

About Us

It’s an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we’re leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español. If you need a reasonable accommodation for any part of the application, hiring process, or have technical issues that prevent you from completing your application please notify HR at [e-mail].

Location and Hybrid Flex

Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.