Team Leader, Coordination of Benefits (COB)

Blue Cross and Blue Shield of North Carolina; North Carolina; On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave & adoption support

Tuition reimbursement

401k match

Job summary

Blue Cross NC offers a dynamic leadership role focused on guiding a team to meet business objectives with a strong emphasis on coaching and process improvement. The position requires building a collaborative culture, training staff, and delivering timely operational updates to stakeholders.

The role includes cross-functional collaboration, performance management, and owning escalation responses while driving efficiency across COB-related processes. A strong background in Lean Six Sigma is valued.

Qualifications

• Bachelor's degree or advanced degree; 5+ years of related field experience.
• In lieu of degree, 7+ years of related field experience.
• Blue Cross NC will not sponsor employment authorization for this position.

Responsibilities

• Lead day-to-day workload to achieve business objectives and provide direction to the team.
• Act as a resource for work processes; ensure proper training and professional responses to inquiries from internal/external customers.
• Provide ongoing coaching, feedback, and formal performance evaluations.
• Collaborate with cross-functional teams to identify gaps and implement process improvements.
• Identify trends, root causes, and initiate actions to resolve issues; conduct audits and develop improvement plans.
• Represent the department on corporate projects and ensure timely escalations and updates.

Skills

Leadership

Change Management

Team Management

Operational Efficiency

Performance Management

Performance Reviews

Process Improvements

Project Management

Training and Development

Employee Evaluations

Education

Bachelor's degree or advanced degree

Job description

What You'll Do

Manage day-to-day workload to achieve business objectives; provide leadership and direction to the team and execute team goals and expectations. Act as a resource for the team; provide assistance on work processes and procedures. Foster a positive, accountable, and collaborative team culture. Serve as the primary point of contact for operational updates and escalations, including direct, customer facing engagement as needed. Ensure employees are properly trained in processes and procedures and respond professionally, courteously, quickly, and accurately to all inquiries from internal and external customers. Provide ongoing coaching and development feedback to team members. Conduct regular coaching conversations and formal performance evaluations. Collaborate with other departmental teams to establish performance goals and monitor progress against those goals. Partner with cross functional teams to identify and address system or process gaps. Identify trends, determine root causes, and initiate appropriate action to resolve issues. Identify, document, and report system and process problems/trends using root cause analysis and implement solutions. Conduct random audits of the team's work. Review audit results with employees and create performance improvement plans as necessary. May develop short and long-term service objectives and methods and implement these methods when approved. Respond quickly and accurately to escalated issues from clients and customers. May represent the department on corporate projects (i.e., divisional, corporate, etc.).

What You Bring

Bachelor's degree or advanced degree (where required) 5+ years of experience in related field. In lieu of degree, 7+ years of experience in related field. At this time, Blue Cross NC will not sponsor employment authorization for this position. Bonus Points People leadership experience is highly preferred. Lean Six Sigma certification, with practical experience applying process improvement methods, is preferred. Experience supporting Coordination of Benefits (COB) functions Proven ability to lead process improvement initiatives that improve efficiency and operational effectiveness

What You'll Get

• Medical, dental, and vision coverage along with numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance.
• Career development programs and tuition reimbursement for continued education.
• 401k match including an annual company contribution.
• Learn more

Where You'll Work

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $66,998.00 - $107,197.00

Skills

• Change Management
• Employee Performance Evaluations
• Leadership
• Operational Efficiency
• Performance Management (PM)
• Performance Review Management
• Process Improvements
• Project Management
• Team Management
• Training and Development

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application, hiring process, or have technical issues that prevent you from completing your application please notify HR at [e-mail].

Hybrid Flex Company

Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming