UX Researcher

C01 Carrier Corporation; Florida; Hybrid; USD 79.000 - 158.000; Vollzeit

Benefits dieser Stelle

Health Benefits

Vacation & Time Off

Retirement Plan

Paid Holidays

Zusammenfassung

Carrier Global Corporation is seeking a Digital Product Design Researcher who can move from user insight to product execution, making complex workflows legible and turning regulated reality into intuitive experiences.

You will plan qualitative and quantitative studies in real-world environments, translate findings into actionable recommendations, and collaborate with product owners, designers, and developers to ensure research-led designs meet user needs and business goals.

Qualifikationen

• Bachelor’s Degree in design or human-computer interaction (HCI).
• 5+ years delivering digital products across web and mobile with cross-functional teams.

Aufgaben

• Plan and lead qualitative and quantitative research in operational environments.
• Translate research insights into actionable recommendations.
• Communicate findings clearly to internal teams and partners.
• Design user-centered components aligning with design systems and accessibility.

Kenntnisse

Qualitative research

Quantitative research

Contextual inquiry

Usability testing

Interviews

Surveys

Diary studies

Ausbildung

Bachelor’s Degree in design or HCI

Tools

Figma

AI tools (Claude)

Maze

Jobbeschreibung

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Role Purpose: We build technology that protects temperature-sensitive goods as they move through the global supply chain. We are looking for a Digital Product Design Researcher who can move fluidly from user insight to product execution, making complex, high-stakes operational workflows legible and turning regulated, jargon-heavy reality into intuitive, testable product experiences. The right candidate will study real-world temperature-sensitive supply chain environments, observe how users work and make decisions, and translate those insights into user flows, wireframes, prototypes, and design recommendations that improve customer outcomes. Working with stakeholders, product owners, and designers, this role will uncover behavioral insights across audiences and ensure our digital products reflect users’ lived experiences. The work spans innovation, digital, and design initiatives critical to Carrier’s growth, from new opportunities to designs in varying stages of development.

Role Responsibilities: Plan and help lead qualitative and quantitative research in operational environments, including contextual inquiry, field studies, interviews, usability testing, surveys, ride-along, and diary studies with frontline and expert users. Understand complex business dynamics and clarify ambiguous problems. Translate research insights into actionable recommendations that guide product decisions, improve existing products and services and inspire innovation priorities. Communicate research findings and implications to internal teams and partners with clarity. Design user-centered components and experience patterns that align with established design systems and accessibility standards. Partner closely with stakeholders, product owners, developers, and designers to ensure research-backed designs balance user needs, business priorities, and implementation constraints. Contribute to the growth and development of the Carrier Digital’s Design Research craft.

Minimum Requirements: Bachelor’s Degree in design, or human-computer interaction (HCI) 5+ years of experience contributing to and delivering digital products across web and mobile platforms, including collaboration with designers, developers, and product managers.

Preferred Requirements: Life sciences, cold chain, pharmaceutical logistics, or temperature-controlled supply chain experience. Experience at an enterprise healthcare, med device, or health IT company, or in a design consultancy with repeated engagements in pharma, med device, or supply chain. Deep understanding of the full, iterative design process – including research journey mapping, content design, wireframing, prototyping, testing and high‑fidelity execution. Working knowledge of modern design, research, and AI tools, such as Figma, Claude, and Maze. Portfolio displaying work samples, research process, customer insights, and examples of artifacts generated from research (i.e. Personas, Guiding Principles, Journey Maps, design concepts, etc.). Background designing for fulfillment, transportation, logistics visibility, alerts, dashboards, exception management, or other operational workflows. Passion for IoT software, hardware, connected devices, and data processing.

Additional Information Must have unrestricted authorization to work in the USA. No visa sponsoring available.

Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision
• Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days
• paid sick days, up to 5 days
• paid personal leave, up to 5 days
• paid holidays, up to 13 days
• birth and adoption leave
• parental leave
• family and medical leave
• bereavement leave
• jury duty leave
• military leave
• purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Tuition Assistance

Work with us | Carrier Corporate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline Applications will be accepted for at least 3 days fromJobPosting Date: 16 October 2026

Job Applicant's Privacy Notice to review the Job Applicant Privacy Notice.

Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.