Program Manager, Life Sciences

CRT Sensitech; Rial Side (MA); Hybrid; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health Care Benefits: Medical, Dental,

Retirement Benefits

Paid time off and holidays

Parental and family leave

Education and training support

Job summary

Carrier is seeking a Program Manager in Beverly, MA to lead complex software implementations in the Life Science vertical. You will manage customer reports, create technical docs, and coordinate with cross-functional teams in a hybrid setting.

You bring 3+ years in life science or logistics, strong program management and customer-facing experience, and excellent communication skills. Travel up to 25% is required.

Qualifications

• Bachelor's degree in a life science, engineering or related field.
• 3+ years in life science, supply chain, or logistics work experience.
• 3+ years in project or program management with customer exposure.
• Willingness to travel up to 25% (domestic).

Responsibilities

• Manage complex software implementations for life science customers.
• Communicate issues and actions clearly to customers and internal teams.
• Develop technical documentation, reports, dashboards and sales support materials.

Skills

Life science experience

Project management

Customer facing

Travel up to 25%

Communication skills

Education

Bachelor's Degree

Masters preferred

Tools

MS Office

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

Sensitech® is a world leader in supply chain visibility. Our innovative monitoring products and services help to maintain the quality, integrity, and security of our customers' valuable products at every step in their journey, all around the world. For more than 25 years, leading companies in the food, pharmaceutical, industrial, consumer goods, and other industries have relied on Sensitech to help protect their products—and their bottom lines. We are searching for a Program Manager to join our team in Beverly, MA! This is a hybrid position that requires three days in the office and two days remote per week.

Job Description

He/she is expected to manage complex, high value and high potential software implementations in the Life Science vertical. Identifies and applies approved analytics to transform customer data into information, then uses Cold Chain expertise and technical writing skills to communicate issues and actions to the customer as required. He/she is responsible for managing the content and delivery for customer reports and other communications according to defined department standards. The program manager participates in the development of technical documentation, reports/dashboards, presentations and other sales support activities; they follow-through to manage program implementations with internal and external customers using Sensitech’s proprietary software solutions. Drives change and uses new or unique solutions in business situations. Regularly interfaces with a cross-functional management team including, but not limited to DMS/Reporting Services, Support Services, SWE, Sales and Project and Program managers. Has daily contact with Sensitech’s global Professional Services department team members, in person and by phone and email. Maintains frequent contact with both internal and external customers and interacts with a wide range of customers and team members with varied backgrounds and perspectives. Customers will primarily be located in the North America region, but because of the global nature of customers, some EMEA support and minimal Asia or South America support is expected.

Required Qualifications

• Bachelor's Degree
• 3+ years of life science, supply chain, or logistics work experience
• 3+ years of project management or program management experience
• 1+ years in a customer facing role
• Ability to travel up to 25% of the time (domestic)

Preferred Qualifications

• Masters Degree in Industrial Engineering, Data Analytics
• Possess current knowledge of FDA and EU regulations and be familiar with GxP software requirements
• Excellent project management skills with a proven track record of leading long-term software implementations
• Effective communication skills and the ability to communicate complex principles and models in a simple to understand terms
• Capability to learn and manage new software platforms quickly
• Ability to balance competing demands and deal with ambiguity and an environment of change
• Strong critical thinking in complex situations
• Proven ability to prioritize project deliverables and a history of quality assurance across projects
• Experience working directly with customers at all levels
• Good knowledge of process improvement and quality management methods
• Ability to analyze large quantities of data and create detailed and actionable summaries based on sound statistical analysis and expert commentary
• Must have excellent technical writing and computer skills
• Adept at working with MS office products including Word, Excel, Powerpoint, SharePoint, etc.

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision
• Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days
• Paid sick days, up to 5 days
• Paid personal leave, up to 5 days
• Paid holidays, up to 13 days
• Birth and adoption leave
• Parental leave
• Family and medical leave
• Bereavement leave
• Jury duty leave
• Military leave
• Purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Tuition Assistance

EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 13 October 2026

Use of AI

Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.