UX Researcher

Jobtailor; California (MO); On-site; USD 100,000 - 150,000; Full time

Job summary

Jobtailor is seeking a UX Researcher to plan and run qualitative studies that illuminate civil design workflows and inform product direction. You will synthesize findings into actionable insights and partner with PMs and designers early to shape research questions before design and engineering work begins.

In this role you will lead usability testing on in-progress designs, build a repeatable research practice, and support quantitative research through surveys and usage data analysis.

Qualifications

• 3–5 years of experience in UX research, with experience in a B2B or technical product environment.

Responsibilities

• Plan and run qualitative research, including interviews, contextual inquiry, and usability testing, to understand civil design workflows

Skills

UX research

Qualitative research

Usability testing

Customer interviews

B2B product experience

Communication skills

Fast research approach

Survey development

Tools

Mapping/GIS tools

Job description

• Plan and run qualitative research, including interviews, contextual inquiry, and usability testing, to understand civil design workflows
• Partner with PMs and designers early to shape research questions before design and engineering work begins
• Synthesize findings into actionable insights that influence roadmap decisions
• Run usability testing on in-progress designs and prototypes and support rapid iteration
• Build a repeatable research practice with templates, a shared repository, and regular customer conversations
• Support quantitative research through surveys and usage data analysis
• Serve as the customer voice inside the product organization
• Partner with PMs, designers, and engineers across the product organization
• Report to the Head of Product

Requirements

• 3–5 years of experience in UX research, with at least some experience in a B2B or technical product environment
• Ability to run a full study independently, including recruiting, discussion guide creation, moderation, and synthesis
• Ability to turn qualitative input into clear, actionable product direction
• Ability to interview civil engineers or field technicians and ask effective follow-up questions
• Fast, focused research approach
• Strong written and verbal communication skills
• Bonus: experience with technical, spatial, or mapping/GIS-based products
• Bonus: prior industry experience in Utilities, Construction, or Civil Engineering
• Bonus: experience setting up a research practice or repository from scratch at an early-stage company
• Must be located in the Boston, MA or San Francisco, CA area and willing to work from the office at least 2 days per week if hired
• Must be legally authorized to work in the United States of America

Core Competencies

Demonstrates expertise in UX Research, including qualitative and quantitative methods, to influence product direction and design decisions. Capable of synthesizing research findings into actionable insights while effectively collaborating with cross-functional teams in a B2B or technical product environment.

Highest-signal resume keywords

• UX Research
• Qualitative Research
• Usability Testing
• Customer Interviews
• B2B Product Experience

ATS Optimization Keywords

Hard Skills

• Research Study Design
• Data Analysis
• Discussion Guide Creation
• Synthesis of Findings
• Survey Development

Soft Skills

• Strong Communication Skills
• Fast Research Approach

Industry Keywords

• Civil Engineering
• Utilities
• Construction

Tools & Technologies

• Mapping/GIS Tools