UX Quality Specialist

Ford Motor Company; Dearborn (MI); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Ford Motor Company seeks a UX Quality Specialist to enhance digital and physical experiences within vehicles. This pivotal role involves collaborating with a diverse team to ensure user-friendly interactions and conducting quality validations. Candidates should possess a relevant degree along with significant experience in user interface design. Join Ford to contribute to innovative automotive solutions while enjoying extensive benefits.

Benefits

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave

Vehicle discount program for employees

Tuition assistance

Paid time off for community service

Generous paid holiday schedule

Qualifications

• 3+ years of experience in user interface or user interaction design.
• 3+ years of experience with automotive digital experience or equivalent.
• Excellent interpersonal and communication skills required.

Responsibilities

• Reviewing customer feedback for UX design improvements.
• Validating Touchscreen Centerstack UX and quality.
• Tracking UX issues and documenting program status.

Skills

User Experience

Customer-Centered Design

Teamwork

Leadership

Communication

Education

Bachelor’s degree in engineering, ergonomics, interactive design or related field

Tools

Figma

JIRA

Microsoft Office

Job description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Digital Product Design (DPD) at Ford is committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product experiences that our customers need and love. We work in close partnership with product and engineering to deliver best-in-class interactions experiences that meet the needs of people today, and in the future. Our team is comprised of a dynamic group of product designers, researchers, visual designers, industrial designers, modelers, and project managers.

In this position…

As a UX Quality Specialist you will help shape the future of digital and physical spaces within the cockpits of Ford and Lincoln vehicles. You will work with a very diverse cross-disciplinary team to ensure the best solutions to meet the customer’s expectations while providing a simple and intuitive interaction to the vehicle are being designed and implemented.

What you'll do…

The ideal candidate will work under experienced Customer Confidence & Centerstack team leadership and support the Digital Experience Quality center of excellence within Digital Product Design by:

• Reviewing customer feedback to identify and prioritize UX design updates for Touchscreen Centerstacks
• Reviewing Product Designs and provide input on how to best integrate into the in-vehicle experience.
• Leverage AI (LLMs) to categorize multiple databases of customer feedback to identify design issues impacting our users (AI prompt development + manual verification)
• Validation of Touchscreen Centerstack UX and appearance quality to ensure best UX and that implementation meets design intent.
• Tracking UX issues (i.e., design or defect) to closure, including documenting program status on healthcharts and escalating issues that are not being resolved in a timely manner.
• Create single prioritized list of UX and appearance quality updates for Touchscreen Centerstacks, with input from Product Management, Engineering and Product Designers
• Support new tools/processes development for early identification of issues.

What you'll have…

• Bachelor’s degree in engineering, ergonomics, interactive design or related field or equivalent experience.
• 3+ years of experience in user interface or user interaction design.
• 3+ years of experience with automotive digital experience or equivalent
• Excellent teamwork, leadership, interpersonal and communication skills required.
• Proficient with Figma, JIRA, and Microsoft Office

Even better you'll have…

• 2+ years usability testing experience
• 2+ years concept validation experience
• 2+ years LLM prompt engineering
• 2+ years UX prototyping experience

Skills:

• Comfortable working on changing demands, including changing deadlines.
• Self-starter that is organized and has the ability to prioritize and manage multiple tasks with minimal direction.
• Passion for User Experience and Customer-Centered Design.
• Excellent teamwork, leadership, interpersonal and communication skills with high attention to details.
• Able to work collaboratively in a fast-paced, cross functional team environment.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP2

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #DPDJOB #LI-LS1