UX-Driven Enterprise Technical Writer

City National Bank; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Intercontinental Exchange, Inc. (ICE) invites a skilled Enterprise UX Technical Writer to elevate the end-user experience for employees across ICE and its subsidiaries. The role focuses on clear, concise content and scalable documentation to improve adoption of technology.

Strong writing, learning agility, and ability to translate complex tech into simple guidance are essential. Candidate will collaborate with multiple teams, maintain knowledge bases, and mentor new contributors while applying

Qualifications

• Degree in technical communications, professional writing, English, or journalism or combination of relevant work experience.
• 2+ years of demonstrated experience in technical writing, preferably in an enterprise environment.
• Proficiency utilizing LLM and AI tools to create content and other media
• Excellent writing, editing, and proofreading skills with meticulous attention to detail
• Proficiency with M365 applications and enterprise ITSM systems
• Ability to translate highly technical information into easily understandable information
• Ability to establish credibility and build effective working relationships with internal teams
• Detail-oriented with proven ability to prioritize and complete multiple projects concurrently and meet deadlines
• Exhibits a strong work ethic, active curiosity, self-motivation, and teamwork
• Familiarity with UI/UX design principles with focus on ensuring quality and accessible end-user experience a plus

Responsibilities

• Content author - Organize and write supporting documents and IT change communications for enterprise systems and applications.
• Communications coordination - Develop announcements for new technologies, outages, status reporting and other ad hoc communications as needed.
• Documentation standards - Author, implement and adhere to internal technical writing and communications content standards regarding process, order, clarity, conciseness, style, and terminology.
• Enterprise knowledge program management - Administer knowledge base configuration. Build relationships with subject matter experts across the enterprise to identify and fill documentation gaps.
• Technical proficiency - Technology background sufficient to quickly become proficient in understanding application features and functions.

Skills

Technical writing

AI tools

UI/UX knowledge

M365 proficiency

Knowledge Centered Service

Education

Degree in technical communications

Tools

LLM tools

Job description

Intercontinental Exchange, Inc. (ICE) invites a skilled Enterprise UX Technical Writer to elevate the end-user experience for employees across ICE and its subsidiaries. The role focuses on clear, concise content and scalable documentation to improve adoption of technology.

Strong writing, learning agility, and ability to translate complex tech into simple guidance are essential. Candidate will collaborate with multiple teams, maintain knowledge bases, and mentor new contributors while applying