UX Design Manager

Park National Bank; Kentucky; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Park National Bank seeks a senior UX Design Leader to drive the end-to-end design strategy for digital banking across web, mobile, and emerging channels. You will craft intuitive journeys, align experiences with branch and contact center, and lead a cross-functional effort to deliver secure, accessible, and user-centered designs.

Collaborating with Marketing, IT, and product teams, you will establish scalable design systems and analytics-driven roadmaps to elevate digital capabilities while

Qualifications

• Bachelor's degree in marketing, digital marketing, or related field
• High school diploma or equivalent
• 6+ years of experience in UX Design

Responsibilities

• Lead end-to-end design strategy for digital banking experiences across web, mobile, and emerging channels.
• Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys (account opening, loan origination, digital servicing).
• Champion an omnichannel approach aligning digital with branch, contact center, and marketing interactions.
• Conduct and synthesize user research, usability testing, and analytics to improve digital experiences.
• Collaborate with Marketing, IT, and stakeholders to translate business needs into user-centered design solutions.
• Develop and maintain scalable design standards, UI patterns, and design systems for consistency and accessibility.
• Collaborate with vendor partners to optimize platforms for Parkway’s experience objectives.
• Leverage market trends and competitive insights to elevate digital banking capabilities.
• Partner with analytics and product teams to define metrics and evaluate journey performance.
• Ensure security, accessibility, and compliance while reducing friction and improving satisfaction.
• Maintain awareness of compliance requirements and risk management concepts.
• Deliver a high level of service within our Serving More standards.

Skills

Strategic Planning and Decision Making

Change Champion

Cross-functional Collaboration

Vision and Strategy

Innovation and Creativity

Leadership/Management

Relationship Building

Empathy and Listening

Teamwork

Ethics and Integrity

Education

High school diploma or equivalent

Bachelor's degree in marketing, digital marketing, or related field

Job description

***This candidate MUST live within the Park National Bank footprint.

This leader will champion human-centered design, ensuring seamless, intuitive, secure, and consistent interactions across all digital and blended omnichannel journeys. The role reports to the Chief Digital Officer and collaborates closely with Technology, Marketing, Operations and line of business leaders

JOB RESPONSIBILITIES

• Lead the end-to-end design strategy for digital banking experiences—including web, mobile, and emerging digital channels to deliver simple, secure and intuitive user interactions.
• Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys such as account opening, loan origination and digital servicing.
• Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions to ensure a cohesive blended experience.
• Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics to identify pain points and improve digital experiences.
• Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs and regulatory requirements into intuitive, user-centered design solutions.
• Develop and maintain scalable design standards, UI patterns, and design systems that promote consistency, accessibility, and brand alignment across all platforms.
• Collaborate with vendor partners in optimizing their platforms for Park’s experience objectives.
• Leverage insights from market trends, competitive audits and emerging UX/UI innovations to contextualize and elevate digital banking capabilities.
• Partner with analytics and product teams to define metrics, track KPIs, and evaluate performance of digital journeys to inform roadmap decisions.
• Ensure digital experiences meet security, accessibility, and compliance standards while also reducing friction and improving customer satisfaction.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPENTENCIES

• Strategic Planning and Decision Making
• Demonstrated ability to champion change
• Connects organization to Industry and Community
• Set and Convey Vision and Strategy
• Innovation and Creativity
• Results oriented
• Leadership/Management Skills
• Ability to build collaborative relationships
• Ability to influence others
• Ability to develop or mentor others
• Values and seeks out diversity, equity, and inclusion
• Demonstrated empathy and respect for colleagues
• Demonstrated active listening ability
• Demonstrated ability to deliver clearly defined expectations
• Ability to work as part of a team
• Demonstrated ethics and integrity
• Demonstrated drive and purpose
• Demonstrated capacity to learnDemonstrated adaptability
• Increased self-awareness

EDUCATION AND EXPERIENCE

• Must possess a high school diploma or equivalent
• 4 Year Bachelor's degree in marketing, digital marketing, or related field
• 6+ years of experience in UX Design

PREFERRED LICENSE/CERTIFICATION

• Nielsen Norman Group (NN/g) and Google UX Design Professional certificates

TRAVEL REQUIREMENTS

Occasional travel to Cincinnati or Central Ohio possible, estimated 2-4 times per year

Physical Requirements: This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal and written communication with stakeholders to discuss and convey information in order to exchange accurate information.

SCHEDULE

Office hours are M-F 8AM-5PM. This is a fully remote role; the candidate must live within the Park National Bank footprint.

Supervisor Disclaimer Supervisory Responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates’ skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.

Qualifications

Skills

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.