UX Design Associate

Kyndryl Inc.; Dallas, Northern (TX, KY); Hybrid; USD 63,000 - 114,000; Full time

Benefits offered by this job

Medical and dental coverage

Disability benefits

Retirement benefits

Paid time off

Annual bonus program

Job summary

Kyndryl is hiring an AI UX Designer to lead design activities that connect insight, imagination, and execution for the next era of computing. You’ll shape mental models and interaction patterns enabling humans to collaborate with autonomous agents.

You will drive human-centered design through research, pattern development, and inclusive practices, partnering with AI engineers and product teams to translate ideas into deliverable experiences across complex enterprise contexts.

Qualifications

• UX experience with enterprise or innovation projects.
• Strong user-centered and interaction design skills.
• Experience facilitating co-creation sessions.
• Experience with AI/agentic AI UX and data-driven design preferred.
• Proficiency with prototyping tools like Figma or Sketch.
• Excellent English communication.

Responsibilities

• Humanize Complex Intelligence: lead user research to uncover pain points and create journey maps for AI-human interactions.
• Choreograph the Collaborative Loop: facilitate co-creation and usability tests with cross-functional teams to align desirability with feasibility.
• Advocate for Inclusive Evolution: ensure accessibility and inclusive intelligence across diverse user groups.

Skills

UX design

User research

Usability testing

AI UX

Prototyping tools

Figma

Communication

Tools

Figma

Sketch

MiroAI

Adobe Firefly

Lovable

Job description

## UX Design AssociateApply: Fully Remote: USDALFRI - Dallas Frisco AI HUB (FRI): Full time: Posted Today: R-66830**Who We Are**At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.**The Role****Why Kyndryl**:We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities. **Your Future at Kyndryl**Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.**Your role** As an AI UX Designer at Kyndryl, you will lead the design activities that connect insight, imagination, and execution for the next era of computing. You aren’t just building interfaces; you are defining the mental models and interaction patterns that allow humans to collaborate seamlessly with autonomous agents. Join Kyndryl and gain the trust, autonomy and teamwork to help define what comes next for us, our customers and global industries as a whole. **What you will do** Humanize Complex Intelligence •Architect intentional journeys: You’ll lead user research to uncover pain points in the human-AI relationship, creating journey maps that turn the complexity of multi-step agentic reasoning into clarity for the end user. •Design for non-deterministic UI: You will move beyond static wireframes to create dynamic interaction patterns that handle AI latency, ambiguity, and error states gracefully, ensuring users always feel in control of the autonomous process. Choreograph the Collaborative Loop •Facilitate co-creation: Lead workshops and usability tests to balance desirability with feasibility, working closely with creative technologists and AI engineers to ensure the intelligence of the system matches the intuition of the user. •Master Human-in-the-Loop (HITL): Design the critical hand-off moments where an agent needs human validation, ensuring that transparency and trust are built into every automated workflow. Advocate for Inclusive Evolution •Champion ethical design: Advocate for accessibility and inclusive intelligence, ensuring that our AI experiences are equitable and work for all users across diverse backgrounds. •Shape the interface era: Maintain a strong perspective on how agentic AI drives human-centereddesign, using clear storytelling to inspire alignment across the full design lifecycle—from discovery to delivery.Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.**Who You Are****Required skills and experience** •UX / experience design or a related field, with a strong portfolio of enterprise or innovation-studio projects •Deep understanding of user-centered design, interaction design, and usability testing methods •Comfortable facilitating co-creation sessions and presenting to clients •Direct experience with AI, agentic AI/UX and data-driven design is preferred •A POV on how AI can drive human-centered design and co-creation •Experience with emerging AI assistants (Figma Make, MiroAI, Adobe Firefly, Lovable, etc) •Fluent in Figma or Sketch, or similar prototyping tools •Experience working with developers / product managers to translate research into delivery •Excellent communication skills in EnglishThe compensation range for the position in the U.S. is -$63,360 to $114,120based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.There is a different applicable compensation range for the following work locations:California (San Francisco Bay Area):$76,080 to $137,040California (All Other):$69,720 to $125,640Colorado: $63,360 to $114,120Massachusetts$63,360 to $125,640New York City: $76,080 to $137,040Washington: $69,720 to $125,640Washington DC:$69,720 to $125,640This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.