UX Design Associate

Kyndryl; Dallas (TX); On-site; USD 63,000 - 114,000; Full time

Job summary

Kyndryl in the United States is seeking an AI UX Designer to lead design activities that connect insight, imagination, and execution for the next era of computing. You will shape mental models and interaction patterns that enable humans to collaborate with autonomous agents.

Join Kyndryl to gain trust, autonomy and teamwork to define what comes next for our clients and industries worldwide. The role emphasizes accessibility, ethical AI, and human-centered design across enterprise-scale projects,

Qualifications

• UX/experience design with a strong enterprise portfolio
• Deep understanding of user-centered design, interaction design, and usability testing
• Capable of facilitating co-creation sessions and presenting to clients
• Experience with AI, agentic UX and data-driven design preferred
• POV on how AI can drive human-centered design and co-creation
• Experience with emerging AI assistants (Figma Make, MiroAI, Adobe Firefly, Lovable, etc)
• Proficiency in prototyping tools like Figma or Sketch
• Experience working with developers / product managers to translate research into delivery
• Excellent communication skills in English

Responsibilities

• Lead user research to uncover pain points in the human‑AI relationship, creating journey maps that turn the complexity of multi‑step agentic reasoning into clarity for the end user
• Design for non‑deterministic UI: create dynamic interaction patterns that handle AI latency, ambiguity, and error states gracefully
• Facilitate co‑creation: lead workshops and usability tests with creative technologists and AI engineers to ensure the system aligns with user intuition
• Master Human‑in‑the‑Loop (HITL): design critical hand‑off moments where human validation is required, ensuring transparency and trust in automated workflows
• Champion ethical design: advocate for accessibility and inclusive intelligence across diverse user groups
• Shape the interface era: maintain perspective on how agentic AI drives human‑centered design and collaboration

Skills

UX design

User-centered design

Facilitation

AI/agentic UX

AI literacy

AI assistants

Prototyping tools

Dev/PM collaboration

English communication

Tools

Figma

Sketch

Miro

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Why Kyndryl

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Your role

As an AI UX Designer at Kyndryl, you will lead the design activities that connect insight, imagination, and execution for the next era of computing. You aren’t just building interfaces; you are defining the mental models and interaction patterns that allow humans to collaborate seamlessly with autonomous agents.

Join Kyndryl and gain the trust, autonomy and teamwork to help define what comes next for us, our customers and global industries as a whole.

What You Will Do

Humanize Complex Intelligence

• Architect intentional journeys: You’ll lead user research to uncover pain points in the human‑AI relationship, creating journey maps that turn the complexity of multi‑step agentic reasoning into clarity for the end user.
• Design for non‑deterministic UI: You will move beyond static wireframes to create dynamic interaction patterns that handle AI latency, ambiguity, and error states gracefully, ensuring users always feel in control of the autonomous process.

Choreograph the Collaborative Loop

• Facilitate co‑creation: Lead workshops and usability tests to balance desirability with feasibility, working closely with creative technologists and AI engineers to ensure the intelligence of the system matches the intuition of the user.
• Master Human‑in‑the‑Loop (HITL): Design the critical hand‑off moments where an agent needs human validation, ensuring that transparency and trust are built into every automated workflow.

Advocate for Inclusive Evolution

• Champion ethical design: Advocate for accessibility and inclusive intelligence, ensuring that our AI experiences are equitable and work for all users across diverse backgrounds.
• Shape the interface era: Maintain a strong perspective on how agentic AI drives human‑centered

design, using clear storytelling to inspire alignment across the full design lifecycle—from discovery to delivery.

Kyndryl currently does not require employees to be fully vaccinated against COVID‑19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required skills and experience

• UX / experience design or a related field, with a strong portfolio of enterprise or innovation‑studio projects
• Deep understanding of user‑centered design, interaction design, and usability testing methods
• Comfortable facilitating co‑creation sessions and presenting to clients
• Direct experience with AI, agentic AI/UX and data‑driven design is preferred
• A POV on how AI can drive human‑centered design and co‑creation
• Experience with emerging AI assistants (Figma Make, MiroAI, Adobe Firefly, Lovable, etc)
• Fluent in Figma or Sketch, or similar prototyping tools
• Experience working with developers / product managers to translate research into delivery
• Excellent communication skills in English

The compensation range for the position in the U.S. is -
$63,360 to $114,120based on a full‑time schedule.

Your actual compensation may vary depending on your geography, job‑related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area):$76,080 to $137,040

California (All Other):$69,720 to $125,640

Colorado: $63,360 to $114,120

Massachusetts$63,360 to $125,640

New York City: $76,080 to $137,040

Washington: $69,720 to $125,640

Washington DC:$69,720 to $125,640

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single‑handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state‑of‑the‑art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well‑being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company‑wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non‑profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.