UX Design Accessibility Program Manager

US Tech Solutions; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading company is seeking an Accessibility UX Program Manager to enhance user experience and manage programs within the Commerce product area. The role involves scaling processes, supporting design teams, and advocating for accessibility practices across the organization. Ideal candidates will have substantial program management experience and UX knowledge, contributing to impactful products for diverse users.

Qualifications

• 5+ years of Program Management experience.
• Experience with accessibility and UX design.
• Skilled in working cross-functionally and managing multiple projects.

Responsibilities

• Scale processes to improve design workflow efficiency.
• Support design teams in accessibility documentation.
• Act as an internal advocate for users with disabilities.

Skills

Program Management

User Experience

Accessibility

Communication

Relationship Building

Education

BA/BS degree or equivalent practical experience

Job description

Job Description:

• As an Accessibility UX Program Manager for Commerce, you will combine expert program management skills with a passion for user experience to help the Commerce product area improve and launch products used by billions of users.
• You’ll define the program to design, develop, test, and launch products that are helpful and useful to all users across the Shopping, Merchant, and Payment product areas.
• You’ll create cross-team relationships and awareness, develop actionable insights, and ensure programs meet deadlines and company-wide OKRs, scaling and leading a deeply impactful program for clients and users.

Responsibilities:

• Scale processes that reduce user-impacting issues and improve the efficiency of design workflows.
• Support design teams to improve the quality of accessibility documentation by sharing resources on best practices across the organization.
• Identify team needs regarding process, tools, documentation, and asset management.
• Lead and collaborate to review new features during early design, development, and launch stages.
• Make difficult prioritization decisions given limited time and resources.
• Communicate vision and progress to key stakeholders throughout the company.
• Provide leadership and operational excellence across teams to deliver trust-building and strategic counsel.
• Act as an internal advocate for users with disabilities and as a representative for Accessibility and UX in cross-functional collaborations with Engineering and Product Management teams, ensuring interdependencies are understood and planned for.

Mandatory:

• Demonstrated and experienced program management skills, with the ability to lead complex strategic and operational initiatives. 5+ years of Program Management experience. Experience with accessibility.
• Familiarity with UX design, user research, and user-centered development to drive impactful work across UX organizations.
• Experience with assistive technologies (e.g., screen readers, braille displays, magnifiers, switch access, head tracking, voice control).
• Familiarity with design systems and accessibility documentation.
• Strong understanding of UX design principles.
• Experience managing product and front-end engineering.
• Ability to build strong relationships, work cross-functionally, and manage multiple projects.
• Focus on integrating accessibility into the product development process.
• Exemplary communication and presentation skills.
• Ability to advocate for accessibility from both product and technical perspectives.
• Skilled in creating clarity from ambiguity and leading without authority.

Education:

• BA/BS degree or equivalent practical experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.