UX/CX Sales Lead - BFSI (US Remote)

NTT DATA, Inc.; Scottsdale (AZ); Remote; USD 165,000 - 226,000; Full time

Job summary

An innovative firm is seeking a UX/CX Sales Lead to drive growth in the Banking and Financial Services sector. This role involves leveraging industry knowledge to build relationships, understand client needs, and provide tailored solutions. You will collaborate with internal teams to develop customized offerings, engage with prospects through consultative selling, and manage sales performance. With a focus on strategic guidance and nurturing client relationships, this position offers an exciting opportunity to impact the digital transformation landscape significantly. Join a forward-thinking organization dedicated to innovation and excellence in customer experiences.

Qualifications

• 8+ years in selling professional services with a proven record.
• 3+ years in digital product design and UX.
• Strong organizational and multitasking skills.

Responsibilities

• Build relationships and provide tailored solutions to clients.
• Engage with prospects to uncover pain points and guide solutions.
• Coordinate with leadership to grow revenue and expand accounts.

Skills

Consultative Selling

Digital Product Design

UX Research

GenAI and AI Technologies

Leadership

Communication Skills

Job description

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Launch by NTT is looking for a UX/CX Sales Lead - BFSI (US Remote) for Banking and Financial Services and Insurance (BFSI).

Check us out: Launch by NTT DATA. We create digital experiences that move millions, helping you strategize, ship, and scale bold products that connect with customers and drive growth. You’ll join experts in digital strategy, product design, and engineering, transforming brands globally.

Job Summary

UX/CX Sales Lead are responsible for promoting our company's services. This critical role identifies and researches potential clients, engages with prospects, describes our services, and closes sales. A UX/CX Sales Lead leverages industry knowledge to understand customer needs and apply consultative selling techniques to lead solution definitions and proposals. Our approach is highly collaborative and requires orchestrating efforts across client and internal teams, building deep relationships along the way.

Job Responsibilities

1. Leverage industry knowledge to build relationships, understand customer needs, and provide tailored solutions that drive revenue and customer success.
2. Engage with prospects and existing clients through consultative selling to uncover pain points and guide them to suitable solutions.
3. Collaborate with solution teams and experts to develop customized solutions for client challenges.
4. Define client value and relevance of solutions using industry KPIs.
5. Maintain a deep understanding of industry trends, challenges, and opportunities to provide strategic guidance.
6. Build and maintain lasting relationships with clients and partners.
7. Coordinate with leadership to grow revenue and expand accounts, especially in acquiring new clients.
8. Learn and understand go-to-market strategies, key service offerings, and sales motions.
9. Identify and close new accounts and opportunities in designated industry areas.
10. Manage sales performance, including pipeline health.
11. Lead industry marketing efforts in partnership with leadership.
12. Coordinate renewal and expansion opportunities.
13. Generate new logo opportunities through various activities.
14. Sustain CRM as the single source of truth.
15. Participate in account planning and execute on pursuit and close plans.
16. Build pursuit plans for leads and follow up to nurture and close opportunities.

Basic Qualifications

• 8+ years in selling professional, consulting, or digital services with a proven quota exceeding record within BFSI.
• 3+ years in digital product design, UX, research, and innovation.
• 2+ years understanding PoV of GenAI and AI technologies in BFSI.
• 8+ years in leadership roles with strong organizational and multitasking skills.
• 8+ years engaging with senior executives, partners, and customers, with excellent communication skills.

Desired Skills

• Effective communication at all organizational levels.
• Experience selling outcome-based work over staff augmentation.
• Strong persuasion skills to align client problems with solutions.

Location

Various US locations including New York City, Charlotte, Atlanta, Chicago, Midwest, South, or Northeast.

Additional Information

Starting pay range: $165,500 - $225,600, depending on location and experience.

About NTT DATA

NTT DATA is a $30 billion global innovator serving 75% of the Fortune Global 100. We focus on business and technology services, including AI and digital transformation. As part of NTT Group, we invest heavily in R&D to support sustainable digital futures. Visit us at us.nttdata.com.

We are committed to accessibility and equal opportunity employment. For accommodations or more information, contact us at https://us.nttdata.com/en/contact-us.