UX Content Specialist

Drips; Ohio; On-site; USD 64,000 - 115,000; Full time

Job summary

Drips is seeking a UX Content Specialist focused on ensuring clarity and effectiveness in SMS and IVR communications. The ideal candidate will have a keen eye for detail and a background in editing. This role is vital for maintaining content quality and supporting collaborative efforts across teams. Join us to make an impact in conversational outreach!

Qualifications

• 2–4 years of experience in content editing, proofreading, or quality assurance.
• Ability to maintain consistency in tone and style.
• Experience in content for SMS and IVR preferred.

Responsibilities

• Review and proofread SMS and IVR scripts for clarity and adherence to guidelines.
• Ensure quality and consistency before final content approval.
• Collaborate with cross-functional teams to meet project requirements.

Skills

Attention to detail

Editing skills

Grammar proficiency

Organizational skills

Time management

Collaboration

Education

Bachelor’s Degree in Communications, English, Journalism, or related field

Tools

Office 365

Salesforce

Job description

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Job Overview

At Drips, we drive meaningful engagement through conversational outreach powered by a blend of automation and human oversight. As a UX Content Specialist, your primary focus will be on editing, reviewing, and proofreading SMS and IVR content to ensure accuracy, consistency, and adherence to best practices. You will act as a key quality control checkpoint, refining client messaging to maintain Drips' high standards. This role requires an eye for detail and the ability to apply best practices to deliver clear and effective communication. Collaboration with internal teams and occasional contributions to content strategies will also be part of your role.

Job Title: UX Content Specialist

Job Overview

At Drips, we drive meaningful engagement through conversational outreach powered by a blend of automation and human oversight. As a UX Content Specialist, your primary focus will be on editing, reviewing, and proofreading SMS and IVR content to ensure accuracy, consistency, and adherence to best practices. You will act as a key quality control checkpoint, refining client messaging to maintain Drips' high standards. This role requires an eye for detail and the ability to apply best practices to deliver clear and effective communication. Collaboration with internal teams and occasional contributions to content strategies will also be part of your role.

Key Responsibilities

• Content Review & Proofreading: Carefully review and proofread SMS and IVR scripts for clarity, tone, grammar, and adherence to client guidelines and Drips’ best practices.
• Editing for Consistency: Ensure content maintains a cohesive brand voice while aligning with project goals and client expectations.
• Quality Assurance: Act as the final quality check before content is approved, ensuring all deliverables meet Drips’ high standards for excellence.
• Best Practices Implementation: Apply and refine Drips’ best practices for conversational messaging to optimize client communications.
• Cross-Team Collaboration: Work with account managers, project leads, and the UX team to ensure content aligns with project requirements and supports broader campaign goals.
• Feedback Analysis: Review feedback from clients and internal teams to adjust and improve messaging for future use.
• Content Adjustments: Edit existing scripts based on client updates, seasonal changes, or campaign performance data, ensuring messaging remains relevant and effective.
  
  

Required Skills & Qualifications

• Bachelor’s Degree in Communications, English, Journalism, or a related field, or equivalent experience.
• 2–4 years of experience in content editing, proofreading, or quality assurance roles.
• Exceptional attention to detail, with strong grammar and editing skills.
• Ability to maintain consistency in tone and style across various projects.
• Strong organizational and time management skills, with the ability to meet tight deadlines.
• Proficiency in tools like Office 365 and familiarity with project management systems such as Salesforce.
• A team player with excellent communication skills, able to collaborate effectively with cross-functional teams.
  
  

Preferred Skills

• Experience with conversational messaging formats like SMS and IVR.
• Familiarity with analytics tools to support data-driven improvements to content.
• Basic knowledge of AI-driven tools or a willingness to learn how to use them to improve engagement.
• Content experience in industries like insurance, healthcare, or consumer goods is a plus.
  
  

To Be Considered for This Position, please include the following in your cover letter (250 words max):

• Highlight at least two of the following skillsets, with a brief example or context:
• Experience proofreading or editing conversational content (e.g., SMS, IVR, chatbot, etc.)
• Experience working in healthcare, insurance, or another highly regulated industry
• Familiarity with AI tools (e.g., ChatGPT) in a content or review workflow
• Experience collaborating with cross-functional teams (e.g., PMs, copywriters, strategists)
• Show enthusiasm for this role and how it aligns with your skills. Bonus if you touch on what excites you about Drips’ approach to messaging.
• Mention one Drips core value (listed on our website) that resonates most with you, and why.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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