UW Quality & Best Practice Manager

Aflac; United States; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Aflac in the United States is seeking an experienced Underwriter to assess risk for Group Life, LTD, STD and Absence products, ensuring pricing accuracy and adherence to guidelines.

You will lead training, review pricing, and collaborate with leadership to drive quality and compliance across the underwriting function.

Qualifications

• Bachelor's Degree in a related field is required.
• 6 years of experience in Group Life, LTD, STD and/or Absence Products.
• Experience building and implementing key strategies.
• Experience reviewing case pricing to achieve pricing accuracy.

Responsibilities

• Lead quality reviews of Underwriter’s quoted activities for accuracy.
• Assess adherence to guidelines, authority, processes, and compliance regulations.
• Identify trends and recommend solutions through training and tools updates.
• Lead projects to enhance underwriting accuracy, efficiency, and consistency.
• Train Underwriters on guidelines and best practices.
• Provide reporting to Leadership on Quality Management results.

Skills

Integrity

Communicating Effectively

Pursuing Self-Development

Serving Customers

Supporting Change

Supporting Organizational Goals

Working with Diverse Populations

Education

Bachelor's Degree in a related field

Job description

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation.

Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.


• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity


• Communicating Effectively


• Pursuing Self-Development


• Serving Customers


• Supporting Change


• Supporting Organizational Goals


• Working with Diverse Populations

What does it take to be successful in this role?

• Advanced and in-depth knowledge of Group Life, Disability and Leave


• Knowledge and experience in auditing, best practices, and training


• Demonstrated technical knowledge and experience presenting to multiple levels of leadership


• Strong track record of fostering business improvement and delivering change in a complex insurance environment


• Strong relationship, presentation, and negotiation skills


• Excellent verbal and written communication skills

Education & Experience Required

• Bachelor's Degree in a related field


• 6 years of experience in Group Life, LTD, STD and/or Absence Products


• Experience building and implementing key strategies


• Experience reviewing case pricing to achieve pricing accuracy

Or an equivalent combination of education and experience

Travel

Less than or equal to 10%

• Performs quality reviews of Underwriter’s quoted activities for accuracy.


• Assesses adherence to guidelines, authority, processes, and compliance regulations.


• Identifies trends and recommends/implements solutions through training, best practice documentation, and tools/system updates.


• Leads and participates in projects that enhance Underwriting accuracy, efficiency, consistency, and compliance.


• Trains Underwriters on guidelines and best practices.


• Provides reporting to Leadership of Quality Management results.