UTS- Temporary Classroom Support Technician at NC State

NC State University; Raleigh (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

NC State University seeks a Temporary Classroom Support Technician to provide on-site tech support for distance learning classrooms. The role involves assisting faculty with classroom technologies, capturing live classes, and ensuring smooth operation of digital media tools. Ideal candidates should possess strong customer service skills and a basic understanding of digital media production equipment.

Qualifications

• Ability to work independently and respond quickly to faculty needs.
• General knowledge of classroom technologies and media applications.
• Effective communication skills, both oral and written.

Responsibilities

• On-site support for distance learning classrooms including capturing and streaming classes.
• Assist faculty with classroom technology and media applications.
• Travel between multiple buildings and perform routine cleaning tasks.

Skills

Customer service

Digital media/production knowledge

Communication

Education

Degree in relevant field

Tools

Panopto

Crestron

MATLAB

MS Office

Adobe

Zoom

MS Teams

Google Meets

Job description

UTS- Temporary Classroom Support Technician at NC State

The job of Classroom Support Technician under general supervision performs a wide variety of moderately difficult media/production tasks in a fast-paced, time-sensitive educational environment. These include on-site support for distance learning classrooms in multiple buildings/classrooms spread across both campuses, capturing and/or streaming live on-campus classes, assisting faculty with computer applications immediately during live lecture capture classes, and ensuring faculty has all that is necessary to teach both the face-to-face class but also to effectively capture the class for online distance education viewing and instruction; performs other job-related duties as required.

• Assists/instructs faculty and personnel in basic operations of classroom technologies, digital media applications, SMART boards, and computer equipment.
• Provides support for internal/external circulation of specific technology equipment.
• Travel between multiple buildings/classrooms across both campuses.
• On-call to support all classrooms, when needed, during assigned shifts
• Performs general tasks as assigned in classroom and control room environments including cleaning student desks and lecterns, instructional equipment, resetting student chairs before and after classes, and vacuuming floors.
• Promotes a professional image while assisting with classroom support.
• Performs other digital media/production work as assigned or necessary on a relief basis.
• Must have the ability to work independently and be able to respond quickly to the technical needs of faculty
• Deliver/stock supplies for classrooms
• Perform routine cleaning of classrooms
• Assist with video conferencing as needed
• Provide administrative and office support
• Perform other duties as assigned by the supervisor

Is Time Limited

Is Time Limited Yes

If Yes, Appointment Length 10 months

Department Information

Job City & State

Department

System Information

Classification Title

Working Title

Working Title UTS- Temporary Classroom Support Technician at NC State

Position Information

Requirements and Preferences

Work Schedule

Work Schedule 29 hrs a week, Mon-Fri/ Mon - Fri / between the hours of 8am - 9pm

Other Work/Responsibilities

• Must be able to perform general computer application tasks; work without close supervision; communicate effectively, orally, and in writing; maintain, establish, and cultivate cooperative working relationships with faculty and staff reflecting a service attitude; effectively utilize training to assist faculty and staff in classroom operations.

Department Required Skills

KNOWLEDGE :

• Possess general knowledge of digital media/production equipment; equipment used in media presentations, video conferencing, and integrated media systems. Maintains a good understanding of video, audio, and lecture capture software (i.e. Panopto), as well as instructional classroom tools like PCs, MACs, Smartboard, A/V collaboration software, projectors, and displays.
• The incumbent must have a basic understanding of control systems and support software (i.e. Crestron or AMX , Windows, Smart Notebook, MATLAB , MS Office, Adobe, etc.). The incumbent will also be expected to learn other technologies and implement them effectively to support faculty and students.

SKILLS :

• Demonstrate sufficient skills and ability to operate a keyboard, mouse, and joystick at a rate for successful job performance; must possess excellent customer service skills that are implemented to assist faculty, students, and visitors to the classroom with whatever challenges may arise in regards to instruction in the classroom and the effective capture of the class material.
• Maintain a good working knowledge of collaboration platforms such as Zoom, MS Teams, and Google Meets to ensure high-quality video, audio, and content are all transmitted and recorded to and from remote locations.

ABILITY :

• Perform general computer application tasks; work without close supervision; communicate effectively, orally, and in writing; maintain, establish, and cultivate cooperative working relationships with faculty and staff reflecting a service attitude; perform quality control measures to accurately proof work; effectively utilize required knowledge, skills, and experience in assisting users as described in above functions; operate electronic and Digital Media equipment in the field when required.

WORKING ENVIRONMENT :

• Presentation and active learning style classrooms with various layouts that include stadium and tiered seating, closed control/server room spaces, occasional lifting, pushing/pulling loads, kneeling/reaching overhead, climbing stairs, and walking, twisting, stooping/bending, lifting and or carrying up to 40 lbs. with or without reasonable accommodation.

Preferred Years Experience, Skills, Training, Education

• Experience with control systems and support software (i.e. Crestron, SMART Notebook, MATLAB , MS Office, Adobe, etc.)
• Experience with various video/web conferencing applications
• Experience with digital media and instructional technology tools such as interactive board, podiums, document cameras, control touch panels, cameras, microphones etc.

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about UTS?

  (Open Ended Question)

Required Documents

• Resume
• Contact Information for References
Optional Documents

NC STATE UNIVERSITY
RALEIGH, NC 27695
PHONE: [phone]