Utilization Management Supervisor (Hybrid)

CareFirst BlueCross BlueShield; Baltimore (MD); Hybrid; USD 83,000 - 171,000; Full time

Job summary

CareFirst BlueCross BlueShield in the Baltimore area is seeking a Supervisor, Utilization Management to lead the UM team, ensuring appropriate care coordination and adherence to UR policies. The role supports hybrid work, with a mix of home and CareFirst site days to meet business needs.

The successful candidate will have RN licensure, a nursing degree or equivalent experience, and at least 3 years in medical/surgical settings with leadership.

Qualifications

• Bachelor's Degree in Nursing OR equivalent: additional 4 years of relevant work experience if no degree.
• Minimum 3 years Medical/surgical experience including inpatient/outpatient/home and hospice care with leadership.
• RN license in state or compact licensure at hire.

Responsibilities

• Supervise daily UM staff operations and develop a high-performing team.
• Ensure compliance with UR policies, state guidelines, and accreditation standards.
• Coordinate data collection and validation to support reporting and decision-making.
• Identify process improvements to boost efficiency and outcomes.
• Communicate department status, trends, and action plans to management.

Skills

Analytical skills

Multitasking & organization

Knowledge of accreditation standards &

Communication skills

Microsoft Office

Mentoring/coaching

Education

Bachelor's Degree in Nursing or related field

Tools

Microsoft Office Suite

Job description

Resp & Qualifications

The Supervisor, Utilization Management supervises the daily operations of the Utilization Management (UM) department to ensure the appropriate coordination of health care services and compliance with Utilization Review (UR) policies and procedures, as well as, regulatory and CareFirst's accreditation standards. We are looking for an experienced professional in the greater Baltimore metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

Purpose

The Supervisor, Utilization Management supervises the daily operations of the Utilization Management (UM) department to ensure the appropriate coordination of health care services and compliance with Utilization Review (UR) policies and procedures, as well as, regulatory and CareFirst's accreditation standards. We are looking for an experienced professional in the greater Baltimore metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

Essential Functions

• Supervises the daily operations of UM staff. Recruits, retains and develops a high performing team. Evaluates performance of each team member, generates development plans and sets goals within the context of the corporate policies and procedures. Ensures appropriate usage of resources in order to facilitate the UM process. Educates staff as necessary to ensure consistent performance and adherence to standards.
• Ensures compliance within applicable state program guidelines. Evaluates compliance policies and procedures and analyzes/recommends enhancements.
• Facilitates the collection and validation of data from UM staff to ensure consistency and accuracy. Assists in analyzing and reporting data used to support the achievement of corporate objectives, enhance operational monitoring and meet external reporting requirements.
• Evaluates departmental processes and recommends improvement opportunities to enhance operational efficiency and support departmental objectives.
• Provides timely communication to management regarding department operations including customer and case-related issues, operational trends, variances, reporting outcomes, action plans, etc., to support informed decision-making.

Supervisory Responsibility

This position manages people.

Qualifications

Education Level: Bachelor's Degree in Nursing OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 3 years Medical/surgical experience including, but not limited to, inpatient care, outpatient/home care and hospice care, and experience reviewing patient medical care with demonstrated leadership.

Licenses/Certifications Required Upon Hire: RN - Registered Nurse - State Licensure And/or Compact State Licensure

Knowledge, Skills And Abilities (KSAs)

• Excellent analytical, problem-solving skills with ability to judge appropriateness of member services and treatments on a case by case basis.
• Ability to multitask, prioritize and maintain a dynamic personal organization system that allows for flexibility.
• Knowledge of accreditation standards and federal/state regulations and general principles relating to utilization review.
• Effective written and interpersonal communication skills to engage with members, healthcare professionals, and internal colleagues.
• Computer skills, including Microsoft Office programs.
• Ability to mentor and coach associates to accomplish goals, provide objective evaluation of associate performance, and implement strategies to improve individual and team-based performance as needed.

Travel Requirements

5% Able to travel to CareFirst sites for meetings and off site Health Services meetings

Salary Range

Salary Range: $82,800 - $170,775

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.