Program Manager, Medicaid (Hybrid)

CareFirst BlueCross BlueShield; Baltimore (MD); Hybrid; USD 107,000 - 212,000; Full time

Job summary

CareFirst BlueCross BlueShield seeks an experienced leader to oversee Medicaid Risk Adjustment performance, analytics, and improvement initiatives in a hybrid Baltimore-area model. You will drive insights from data, monitor KPIs, and partner across clinical, operational, and financial teams to optimize risk-adjusted revenue and forecasting accuracy.

The role requires strong program management experience, collaboration with state stakeholders, and the ability to translate complex results into

Qualifications

• 8+ years of project or program management experience.

Responsibilities

• Analyses Medicaid Risk Adjustment performance and identifies trends, risks, and opportunities.
• Monitors KPIs and communicates insights to leadership and stakeholders.
• Collaborates with cross-functional teams to drive improvement initiatives.
• Leads a matrix-managed team to achieve objectives.

Skills

Data analysis

Stakeholder management

Leadership

Process improvement

Communication

Education

Bachelor's Degree in Business Management or related field

4 years of additional relevant work experience in lieu of degree

Tools

Microsoft Office

Job description

PURPOSE

Drives Medicaid Risk Adjustment performance through oversight of key operational processes, performance monitoring, analytics, and strategic initiatives. Identifies trends, opportunities, and performance gaps; develops and implements improvement strategies; and communicates results to stakeholders by translating operational performance into measurable business and financial outcomes. Collaborates across departments to support organizational objectives, improve risk-adjusted revenue, optimize forecasting accuracy, and enhance overall program effectiveness.

Resp & Qualifications

PURPOSE

Drives Medicaid Risk Adjustment performance through oversight of key operational processes, performance monitoring, analytics, and strategic initiatives. Identifies trends, opportunities, and performance gaps; develops and implements improvement strategies; and communicates results to stakeholders by translating operational performance into measurable business and financial outcomes. Collaborates across departments to support organizational objectives, improve risk-adjusted revenue, optimize forecasting accuracy, and enhance overall program effectiveness.

We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

Essential Functions

• Analyzes aggregate Medicaid Risk Adjustment performance across the line of business, leveraging available reporting, operational metrics, and financial results to identify trends, risks, performance gaps, and improvement opportunities. Conducts detailed analyses to understand performance drivers related to risk score performance, encounter completeness, diagnosis prevalence, coding accuracy, population health characteristics, and financial outcomes, and translates findings into actionable recommendations that support organizational objectives.
• Monitors and reports on key performance indicators, including risk score performance, encounter completeness, diagnosis prevalence and coding trends, documentation quality, data quality measures, financial impact, and forecasting performance. Synthesizes complex data into clear, actionable insights and communicates business implications, opportunities, and risks to leadership and P&L stakeholders.
• Evaluates drivers of risk score model performance across Medicaid populations and identifies opportunities to improve predictive accuracy, encounter quality, coding accuracy, and overall program effectiveness. Reviews performance against peer organizations, market benchmarks, and organizational targets and recommends strategies and interventions to improve outcomes and maintain competitive positioning.
• Partners with business, clinical, operational, financial, analytics, compliance, provider, vendor, and state-facing stakeholders to investigate performance drivers, validate findings, and support implementation of improvement initiatives. Influences decision-making by connecting analytical findings to measurable business and financial outcomes and monitoring results over time.

Supervisory Responsibility

Leads a team utilizing a matrix management system.

Qualifications

Education Level: Bachelor's Degree in Business Management or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Preferred

• Certified Project Management Professional (PMP)-PMI.

Experience

8 years project management or program management experience.

Preferred Qualifications

• Master's Degree
• Project Management Professional Certification (PMP)
• 8+ years in managing Medicaid risk adjustment programs and provider incentives
• 5+ years in value-based care for Medicaid
• 5+ years in Provider Engagement or Provider Enablement in Medicaid
• 5+ years in Adjusted Clinical Groups (ACG) model management

Knowledge, Skills And Abilities (KSAs)

• Ability to synthesize large complex data and analysis into clear, concise, executive level presentations that allow for rapid grasp of business problem or opportunity and understanding of feasible solutions.
• Effective understanding of how functions integrate within the division and the strategic concept behind the corporate goals.
• Ability to translate business needs as it relates to technology, systems, and vendor platforms.
• Ability to identify and shepherd strategic opportunities that have a significant impact on the organization.
• Ability to establish working relationships and influence/persuade across all levels of leadership including C-Suite.
• Knowledge and discipline of Process Improvement.
• Use of Microsoft Applications.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range

$106,632 - $211,783

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship